Wrangle - Stackone

Getting Started

Create or Select a Project

Set up a new project or select an existing one. See Organizations & Projects.

Configure the Connector

Enable the connector and create a Connector Profile in your project. See Setup Connector Profile.

OAuth 2.0 (Slack Sign-In) · Connector Profile

Authenticates the connecting user with a Slack OAuth 2.0 sign-in, which requires creating a Slack app. A Wrangle API tok…

API Token · Connector Profile

Uses a Wrangle API token with the Slack workspace and user IDs, entered directly. No Slack app is required.

Optionally, configure receiving Events for Wrangle into StackOne.

Webhooks setup

Link an Account

Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:

OAuth 2.0 (Slack Sign-In) · Link Account

API Token · Link Account

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

Actions

13 actions

Action

Description

List Inboxes

List all Wrangle inboxes the authenticated user has access to

Get Inbox

Retrieve a single Wrangle inbox by its identifier

Update Inbox

Update user role assignments on a Wrangle inbox

List Tickets

List tickets within a Wrangle inbox (paginated)

Create Ticket

Create a new Wrangle ticket in an inbox

Get Ticket

Retrieve a single Wrangle ticket by its identifier

Update Ticket

Update a Wrangle ticket’s mutable fields

Delete Ticket

Permanently delete a Wrangle ticket

Create Ticket Reply

Post a reply on a Wrangle ticket’s conversation

Export Tickets

Export Wrangle ticket history with response and resolution metrics

List Workflows

List all Wrangle workflow definitions visible to the authenticated user

Get Workflow

Retrieve a single Wrangle workflow definition by its identifier

Start Workflow

Start a new instance of a Wrangle workflow

Events

3 events

Event