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11 actions · 2 auth methods
Customer SupportTicketing

Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See Organizations & Projects.
2

Configure the Connector

Enable the connector and set up a Connector Profile in your project. See Setup Connector Profile.

Connector Profile · OAuth 2.0 (Slack Sign-In)

Authenticates the connecting user with a Slack OAuth 2.0 sign-in. The Slack user ID and workspace ID are taken from Slac…

Connector Profile · API Token

Uses a static API token issued from the Wrangle web app under Integrations > Wrangle API. The token, Slack Workspace ID,…
3

Link an Account

Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:

Link Account · OAuth 2.0 (Slack Sign-In)

Link Account · API Token

4

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

Actions

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11 actions
Action
Description
List Inboxes
List all Wrangle inboxes the authenticated user has access to
Get Inbox
Retrieve a single Wrangle inbox by its identifier
Update Inbox
Update user role assignments on a Wrangle inbox
List Tickets
List tickets within a Wrangle inbox (paginated)
Create Ticket
Create a new Wrangle ticket in an inbox
Get Ticket
Retrieve a single Wrangle ticket by its identifier
Update Ticket
Update a Wrangle ticket’s mutable fields
Delete Ticket
Permanently delete a Wrangle ticket
List Workflows
List all Wrangle workflow definitions visible to the authenticated user
Get Workflow
Retrieve a single Wrangle workflow definition by its identifier
Start Workflow
Start a new instance of a Wrangle workflow