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Wrangle connector

Back to the connector overview, authentication methods, and actions.
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18 Aug 2026
breaking bug-fixBreaking — Update Inbox now rejects a request that leaves out userRoles, matching what the API has always enforced, so callers relying on an empty body must supply the roles object. Also documented several provider behaviours that were previously silent — creating a ticket fails outright when a form-field value names a field that does not exist on the inbox, whereas updating a ticket accepts the request and quietly discards that value; users set to NO_ACCESS disappear from an inbox’s user roles; and a satisfaction score needs the survey setting switched on for the inbox.
wrangle_create_ticket, wrangle_delete_ticket, wrangle_get_inbox, wrangle_get_ticket, wrangle_get_workflow, wrangle_list_inboxes, wrangle_list_tickets, wrangle_list_workflows, wrangle_start_workflow, wrangle_update_inbox, wrangle_update_ticket
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13 Aug 2026
guideCorrected the Slack Sign-In connection guide to cover returning to the Slack API dashboard after choosing a workspace and the Slack consent screen when signing in to Wrangle, and renamed the authentication type to OAuth 2.0 (Slack Sign-In).
wrangle_create_ticket, wrangle_delete_ticket, wrangle_get_inbox, wrangle_get_ticket, wrangle_get_workflow, wrangle_list_inboxes, wrangle_list_tickets, wrangle_list_workflows, wrangle_start_workflow, wrangle_update_inbox, wrangle_update_ticket
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11 Aug 2026
auth guideAdded a Slack Sign-In option that takes your Slack user and workspace from Slack itself instead of asking you to enter them. Added connection guides for both authentication types.