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PagerDuty
50 actions · 31 events · 1 auth method
ITSMTicketingIAM

Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See Organizations & Projects.
2

Configure the Connector

Enable the connector and set up a Connector Profile in your project. See Setup Connector Profile.

Connector Profile · API Key

Generate an API key from your PagerDuty account settings. Requires appropriate permissions based on the actions you need…
Optionally, configure receiving Events for PagerDuty into StackOne.

Webhooks setup

3

Link an Account

Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:

Link Account · API Key

4

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

Actions

50 actions
Action
Description
List Audit Records
Retrieve audit trail of configuration changes and actions to track compliance, investigate changes, and perform security…
List Escalation Policies
List all existing escalation policies
Get Escalation Policy
Get information about an existing escalation policy
Get Unified Credentials
Get the current PagerDuty connection’s unified credentials and identity.
IAM Auth Test
Validate the current PagerDuty API key and return the raw, unmapped /users/me response (the authenticated principal user…
List Unified Groups
List unified groups in PagerDuty.
Get Unified Group
Get a unified PagerDuty group by ID.
List Unified Organizations
List unified organizations in PagerDuty.
Get Unified Organization
Get a unified PagerDuty organization by ID.
List Unified Resource Types
List unified resource types in PagerDuty.
List Unified Resource Users
List unified resource users in PagerDuty.
List Unified Roles
List unified roles in PagerDuty.
Get Unified Role
Get a unified PagerDuty role by ID.
List Unified Users
List unified users in PagerDuty.
Get Unified User
Get a unified PagerDuty user by ID.
List Incident Types
List available incident types
Get Incident Type
Get detailed information about a single incident type
List Incidents
Retrieve a paginated list of incidents with filtering options by status, urgency, time range, service, or team.
Get Incident
Retrieve detailed information about a specific incident including timeline, responders, alerts, and notes.
Create Incident
Manually create a new incident through the API with specified title, service, and urgency.
Update Incident
Modify incident properties including title, service, urgency, priority, assignments, escalation policy, conference bridg…
Add Note To Incident
Add contextual notes or comments to an incident to document investigation findings, remediation steps, or team communica…
List Incident Notes
Retrieve all notes associated with an incident for extracting communication history during postmortems or analysis.
List Incident Log Entries
Retrieve the complete timeline of actions and changes for an incident to audit handling, generate reports, and analyze r…
List Licenses
Retrieve all licenses available in the account to monitor license types and availability.
List License Allocations
Retrieve all user license allocations to monitor license usage and identify unassigned licenses.
Get User License
Retrieve the license allocated to a specific user to verify license assignment and type.
List Priorities
Retrieve all incident priorities ordered by severity from most to least severe to populate priority dropdowns and valida…
List Schedules
Retrieve all on-call schedules in the account to display rotations and audit schedule coverage.
Get Schedule
Fetch detailed schedule information including layers and overrides to retrieve full configuration for analysis or clonin…
List On-Calls
Query who is currently on-call across schedules and escalation policies to display current information in dashboards or…
Create Schedule
Create a new on-call schedule with rotation layers to automate schedule creation during team onboarding.
Delete Schedule
Remove a schedule from the account to clean up unused schedules during reorganization.
List Services
Retrieve all services in the account with filtering options to populate service directories, build catalogs, and audit c…
Get Service
Fetch detailed configuration and metadata for a specific service including settings, integrations, and escalation polici…
Create Service
Create a new service with escalation policy and settings to automate service provisioning during infrastructure deployme…
Update Service
Modify service configuration, settings, or associations to update properties, change escalation policies, or enable feat…
Delete Service
Remove a service from the account to clean up deprecated services during decommissioning.
List Teams
Retrieve all teams in the account to organize users and services by team structure.
Get Team
Fetch detailed team information including members to retrieve team composition and associated resources.
Create Team
Create a new team to organize users and services by team structure within the organization.
Update Team
Modify team properties including name, description, or default role to update team structure.
Delete Team
Remove a team from the account to clean up unused teams during organizational restructuring.
List Users
Retrieve all users in the account with filtering options to sync with HR systems, generate reports, and audit access.
Get User
Fetch detailed information about a specific user including contact methods, notification rules, and roles.
Create User
Add a new user to the account to automate user onboarding from HR systems or identity providers.
Update User
Modify user properties, roles, or settings to update information, change roles, or modify notification preferences.
Delete User
Remove a user from the account to automate user offboarding during employee departures.
List Vendors
Retrieve available integration vendors and types to discover supported monitoring tools and integration options.
Get Vendor
Fetch detailed information about a specific vendor including integration capabilities and configuration options.

Events

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31 events
Event
Description
Tags
Incident Triggered
Sent when an incident is newly created/triggered.
IncidentsWebhooks
Incident Acknowledged
Sent when an incident is acknowledged.
IncidentsWebhooks
Incident Unacknowledged
Sent when an incident is unacknowledged.
IncidentsWebhooks
Incident Escalated
Sent when an incident has been escalated to another user in the same escalation level.
IncidentsWebhooks
Incident Reassigned
Sent when an incident has been reassigned to another user.
IncidentsWebhooks
Incident Delegated
Sent when an incident has been reassigned to another escalation policy.
IncidentsWebhooks
Incident Resolved
Sent when an incident is resolved.
IncidentsWebhooks
Incident Reopened
Sent when an incident is reopened.
IncidentsWebhooks
Incident Priority Updated
Sent when the priority of an incident has changed.
IncidentsWebhooks
Incident Service Updated
Sent when the service of an incident has changed.
IncidentsWebhooks
Incident Custom Field Values Updated
Sent when an incident’s custom fields values are updated.
IncidentsWebhooks
Incident Annotated
Sent when a note is added to an incident.
IncidentsWebhooks
Incident Status Update Published
Sent when a status update is added to an incident.
IncidentsWebhooks
Incident Conference Bridge Updated
Sent when an incident’s conference bridge number and/or conference bridge url is updated.
IncidentsWebhooks
Incident Responder Added
Sent when a responder has been added to an incident.
IncidentsWebhooks
Incident Responder Replied
Sent when a responder replies to a request.
IncidentsWebhooks
Incident Role Assigned
Sent when an incident role is assigned or unassigned.
IncidentsWebhooks
Incident Task Created
Sent when an incident task is created.
IncidentsWebhooks
Incident Task Updated
Sent when an incident task is updated.
IncidentsWebhooks
Incident Task Completed
Sent when an incident task is completed.
IncidentsWebhooks
Incident Action Invocation Created
Sent when an incident action invocation is created.
IncidentsWebhooks
Incident Action Invocation Updated
Sent when an incident action invocation is updated.
IncidentsWebhooks
Incident Action Invocation Terminated
Sent when an incident action invocation is terminated.
IncidentsWebhooks
Incident Workflow Started
Sent when an incident workflow starts.
IncidentsWebhooks
Incident Workflow Completed
Sent when an incident workflow completes.
IncidentsWebhooks
Service Created
Sent when a service is created.
ServicesWebhooks
Service Updated
Sent when a service is updated.
ServicesWebhooks
Service Deleted
Sent when a service is deleted.
ServicesWebhooks
Service Custom Field Values Updated
Sent when an service’s custom fields values are updated.
ServicesWebhooks
Incident Type Updated
Sent when an incident’s type is changed.
IncidentsWebhooks
Scribe Summary Created
Sent when a Scribe summary is created.
IncidentsWebhooks