If you currently don’t have an organization or project, you’ll be prompted to create them on first login. Once that’s done, continue below to start using a connector.
Before linking an account, you need to enable and configure a Connector Profile. This is used to set up authentication and the actions and/or events you are looking to use.
In the StackOne dashboard sidebar, open Connectors
Search for a connector you are interested in using (e.g. Zendesk, Gmail, Salesforce) and select it. This will open the Connector page.
Following the Quick Setup, click Add Profile. This will open a side panel to configure the profile.
Connector page: Quick Setup with the Add Profile button
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Choose what your agent can access
Leave the Version at Latest.
Leave the Profile name as the default value — it’s purely descriptive, a label to tell your profiles apart in the dashboard.
If multiple options exist, choose the Authentication type you wish to use.
Depending on the Connector, there may be additional fields to complete (e.g. Client ID, Client Secret, API Key etc.) and/or additional configuration on the provider system. Check the Connector Guides and follow the relevant Connector Profile guide.
Connector Profile side panel: Version, Profile name, and Authentication type
Actions/Events control what your agent can do and what it’s notified about. To start, deselect all and enable a few read actions. See Scoping Connectors.
Actions selection: deselect all, then enable a few read actions to test
Click Create Profile. The Connector Profile is now ready to be used to link an account.
Following the Quick Setup, click the now enabled Link Account button. This will open the Link an Account popup.
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Select Method 2 - Authenticate Now
Link an Account popup: Method 2 - Authenticate Now
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Enter Origin Owner Details
These fields identify which of your customers the account belongs to — see Multi-Tenant Accounts for how they tie accounts to your clients.For this walkthrough, leave the default values and click Next.
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Confirm Integration Hub Preferences
Confirm the Connector Profile you configured earlier is selected, then click Next.
Depending on the Connector there may be additional fields to complete and/or additional configuration on the provider system. Click Connection Guide in the top right for more details if needed.
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Connect and authenticate
Click Connect. You may need to complete authentication with the provider (e.g. via OAuth) — a new window will pop up prompting you to sign in as needed.Once authorization is complete, your Account will now be linked in StackOne.