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Salesforce Service Cloud
Salesforce Service Cloud
34 actions · 1 auth method
PreviewTicketing

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Authentication

OAuth 2.0

OAuth 2.0 authentication for Salesforce Service Cloud. Requires a Connected App with appropriate OAuth scopes.Guides: Connector Profile, Link Account
Actions
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34 actions
Action
Description
Required scopes
List Case Comments
List comments for a specific Case via SOQL.
Get Case Comment
Retrieve a single CaseComment record by ID.
Create Case Comment
Add a new comment to a Case.
Update Case Comment
Update an existing CaseComment.
Delete Case Comment
Soft-delete a CaseComment (moves to the Recycle Bin).
List Cases
Retrieve a paginated list of Case records from Salesforce Service Cloud via SOQL.
Get Case
Retrieve a single Case record by its Salesforce ID.
Create Case
Create a new Case record in Salesforce Service Cloud.
Update Case
Update an existing Case record.
Delete Case
Soft-delete a Case (moves to the org’s Recycle Bin).
Search Cases
Full-text search across Case fields using SOSL.
List Entitlements
Retrieve a paginated list of Entitlement records via SOQL.
Get Entitlement
Retrieve a single Entitlement by ID.
Create Entitlement
Create a new Entitlement record.
Update Entitlement
Update an existing Entitlement.
Delete Entitlement
Soft-delete an Entitlement.
List Knowledge Articles
List published Knowledge articles via the Connect REST API.
Get Knowledge Article
Retrieve a single published Knowledge article via the Connect REST API.
Search Knowledge Articles
Search published Knowledge articles by keyword via the Connect REST API.
Create Knowledge Article
Create a new Knowledge article in Draft state.
Update Knowledge Article
Update a Draft Knowledge article version.
Delete Knowledge Article
Delete a Knowledge article version.
Publish Knowledge Article
Transition a Knowledge article between Draft, Online (published), and Archived.
List Service Contracts
Retrieve a paginated list of ServiceContract records via SOQL.
Get Service Contract
Retrieve a single ServiceContract by ID.
Create Service Contract
Create a new ServiceContract record.
Update Service Contract
Update an existing ServiceContract.
Delete Service Contract
Soft-delete a ServiceContract.
List Work Orders
Retrieve a paginated list of WorkOrder records via SOQL.
Get Work Order
Retrieve a single WorkOrder by ID.
Create Work Order
Create a new WorkOrder record.
Update Work Order
Update an existing WorkOrder.
Delete Work Order
Soft-delete a WorkOrder.
Search Work Orders
Full-text search across WorkOrder fields using SOSL.

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Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See the Projects Guide.
2

Configure the Connector

Enable the connector and set up a connector profile in your project. See Managing Connectors.
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Connector Profile

Salesforce Service Cloud - OAuth 2.0
3

Link an Account

Connect an account using StackOne Hub or Auth Link.
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Link Account

Salesforce Service Cloud - OAuth 2.0
4

Use Actions

Invoke actions using one of the methods below: