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Salesforce Service Cloud connector

Back to the connector overview, authentication methods, and actions.
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7 Oct 2026
new-actions breakingAdded eighteen actions for looking up and creating business hours, pricebooks, record types, email messages, social posts, users, contacts, email templates and activities, so IDs referenced by cases, work orders and service contracts can now be discovered rather than guessed. Fields that Salesforce does not expose on the underlying object have been removed, and Case now accepts RecordTypeId so callers can set the record type that drives page layout and picklist values. Case also accepts AssetId, EntitlementId, ServiceContractId and BusinessHoursId, each with the lookup action that supplies a valid id. Email message subject and body are documented as optional, matching what Salesforce actually accepts.
salesforceservicecloud_create_business_hours, salesforceservicecloud_create_email_message, salesforceservicecloud_create_pricebook, salesforceservicecloud_create_record_type, salesforceservicecloud_create_social_post, salesforceservicecloud_list_activities, salesforceservicecloud_list_available_record_types, salesforceservicecloud_list_business_hours, salesforceservicecloud_list_contacts, salesforceservicecloud_list_email_messages, salesforceservicecloud_list_email_templates, salesforceservicecloud_list_outbound_social_accounts, salesforceservicecloud_list_pricebooks, salesforceservicecloud_list_record_types, salesforceservicecloud_list_sla_processes, salesforceservicecloud_list_social_personas, salesforceservicecloud_list_social_posts, salesforceservicecloud_list_users
salesforceservicecloud_create_case, salesforceservicecloud_create_case_comment, salesforceservicecloud_create_entitlement, salesforceservicecloud_create_knowledge_article, salesforceservicecloud_create_service_contract, salesforceservicecloud_create_work_order, salesforceservicecloud_delete_case, salesforceservicecloud_delete_case_comment, salesforceservicecloud_delete_entitlement, salesforceservicecloud_delete_knowledge_article, salesforceservicecloud_delete_service_contract, salesforceservicecloud_delete_work_order, salesforceservicecloud_get_case, salesforceservicecloud_get_case_comment, salesforceservicecloud_get_entitlement, salesforceservicecloud_get_knowledge_article, salesforceservicecloud_get_service_contract, salesforceservicecloud_get_work_order, salesforceservicecloud_list_case_comments, salesforceservicecloud_list_cases, salesforceservicecloud_list_entitlements, salesforceservicecloud_list_knowledge_articles, salesforceservicecloud_list_service_contracts, salesforceservicecloud_list_work_orders, salesforceservicecloud_publish_knowledge_article, salesforceservicecloud_search_cases, salesforceservicecloud_search_knowledge_articles, salesforceservicecloud_search_work_orders, salesforceservicecloud_update_case, salesforceservicecloud_update_case_comment, salesforceservicecloud_update_entitlement, salesforceservicecloud_update_knowledge_article, salesforceservicecloud_update_service_contract, salesforceservicecloud_update_work_order
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23 Sept 2026
new-actions breakingCases, entitlements, service contracts, work orders and knowledge articles can now be kept continuously in sync. Listing these records now accepts a last-modified filter, and paging through them returns a stable, repeatable order.
salesforceservicecloud_list_cases, salesforceservicecloud_list_entitlements, salesforceservicecloud_list_knowledge_articles, salesforceservicecloud_list_service_contracts, salesforceservicecloud_list_work_orders
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22 Sept 2026
authConnections now use PKCE, so Salesforce apps that require it (every External Client App created on or after 9 July 2026) can connect.