Zoho Desk

Retrieve a paginated list of accounts from Zoho Desk. Returns account information including name, industry, and contact…

Retrieve detailed information about a specific account by its ID. Returns complete account data including name, industry…

Create a new account in Zoho Desk. Requires accountName at minimum.

Update an existing account in Zoho Desk. All fields are optional - only provided fields will be updated.

Move specified accounts to the Recycle Bin in Zoho Desk. Supports bulk deletion by providing multiple account IDs.

Retrieve a paginated list of agents from Zoho Desk. Returns agent information including name, email, status, and role as…

Retrieve detailed information about a specific agent by their ID. Returns complete agent data including profile, role, a…

Add a new agent to your Zoho Desk help desk. Requires email, last name, department associations, and role permission typ…

Update an existing agent’s details in Zoho Desk. All fields are optional - only provided fields will be updated.

Retrieve a paginated list of contacts from Zoho Desk. Returns contact information including name, email, phone, and acco…

Retrieve detailed information about a specific contact by its ID. Returns complete contact data including name, email, p…

Create a new contact in Zoho Desk. Requires lastName at minimum.

Update an existing contact in Zoho Desk. All fields are optional - only provided fields will be updated.

Move one or more contacts to the Recycle Bin. Contacts can be restored from trash if needed.

Retrieve a paginated list of tickets received from a specific contact. Returns ticket information filtered by contact.

Retrieve a paginated list of departments from Zoho Desk. Returns department information including name, description, and…

Retrieve detailed information about a specific department by its ID. Returns complete department data including name, de…

Add a new department to your Zoho Desk help desk portal. Requires name and at least one associated agent.

Update an existing department in Zoho Desk. All fields are optional - only provided fields will be updated.

Enable a previously disabled department in Zoho Desk.

Disable a department in Zoho Desk. Moves agents to another department and optionally moves emails.

Retrieve a list of all organizations (portals) accessible to the authenticated user. Returns organization details includ…

Retrieve detailed information about a specific organization by its ID. Returns organization settings, configuration, and…

Retrieve a paginated list of skills from a department in Zoho Desk. Returns skill information including name, status, an…

Retrieve detailed information about a specific skill by its ID. Returns complete skill data including name, description,…

Create a new skill in Zoho Desk. Requires name, status, skillTypeId, and criteria.

Update an existing skill in Zoho Desk. All fields are optional - only provided fields will be updated.

Delete a specific skill from Zoho Desk by its ID. Returns 204 on success with no response body.

Retrieve a paginated list of skill types from Zoho Desk. Skill types enable categorization of different competency class…

Retrieve detailed information about a specific skill type by its ID.

Create a new skill type in Zoho Desk. Requires name and departmentId.

Update an existing skill type in Zoho Desk. Only name can be updated.

Delete a specific skill type from Zoho Desk by its ID. Returns 204 on success with no response body.

Retrieve a paginated list of all tickets from Zoho Desk. Returns ticket information including subject, status, priority,…

Retrieve detailed information about a specific ticket by its ID. Returns complete ticket data including subject, status,…

Retrieve a paginated list of tickets associated with you from the help desk. Returns tickets based on filters like depar…

Create a new support ticket in Zoho Desk. Requires subject and departmentId at minimum.

Update an existing ticket in Zoho Desk. All fields are optional - only provided fields will be updated.

Move one or more tickets to the Recycle Bin. Tickets can be restored from trash if needed.

Move a ticket from one department to another. Can also move forum tickets to a different community sub-category.