Zendesk

Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Retrieve complete details for a single brand by its numeric Zendesk ID

Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update one or more properties of an existing brand by its ID

Soft-delete a brand from the Zendesk account by its ID

Upload a logo image for a brand, replacing any logo already set

Remove the logo currently set on a brand

Check whether a custom hostname is a valid host mapping for a Zendesk subdomain before assigning it to a brand

Check whether the host mapping already assigned to a specific brand is still valid

Get an approximate total count of tickets in the Zendesk account

Get an approximate total count of users in the Zendesk account

Get an approximate total count of organizations in the Zendesk account

Retrieve all agent-to-group memberships in the Zendesk account

Retrieve a single agent-to-group membership record by its numeric ID

Add an agent to a group, optionally making it the agent’s default group

Remove an agent from a group by the membership record’s numeric ID

Retrieve a paginated list of all agent groups in the Zendesk account

Retrieve complete details for a single agent group by its numeric Zendesk ID

Create a new agent group for organizing ticket routing and agent assignment workflows

Update the name, description, or visibility of an existing agent group by its ID

Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

Retrieve all user-to-organization memberships in the Zendesk account

Retrieve a single user-to-organization membership record by its numeric ID

Add a user to an organization, optionally making it the user’s default organization

Remove a user from an organization by the membership record’s numeric ID

Retrieve a paginated list of all organizations in the Zendesk account

Retrieve complete details for a single organization by its numeric Zendesk ID

Look up organizations by external ID or name using case-insensitive exact matching

Create a new organization to group end users and control ticket visibility and routing

Update one or more properties of an existing organization by its ID

Permanently delete an organization from the Zendesk account by its ID

Search Zendesk tickets, users, organizations, and groups using Zendesk’s powerful query string syntax with filters, oper…

Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Autocomplete search for tags by name prefix to find registered and recently used tags

Get an approximate total count of all tags in the Zendesk account

Retrieve all tags currently applied to a specific ticket by its ID

Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Replace all existing tags on a ticket with a new set of tags

Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision p…

Retrieve metadata and the download URL for a single attachment by its attachment ID

Upload a file to Zendesk and receive an upload token for attaching it to a ticket comment

Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

Retrieve all ticket field definitions configured in the Zendesk account, including system and custom fields

Retrieve a single ticket field definition by its numeric ID

Create a custom ticket field of a given type, such as a dropdown, checkbox, or multi-select

Update the title, options, or visibility of an existing ticket field by its numeric ID

Permanently delete a custom ticket field by its numeric ID

Retrieve the ticket forms configured in the Zendesk account

Retrieve the full configuration of a single ticket form by its numeric ID

Create a new ticket form defining which ticket fields are presented and in what order

Update one or more properties of an existing ticket form by its ID

Delete a ticket form from the Zendesk account by its ID

Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and…

Update an existing ticket’s properties, add a comment, change status, reassign it, or modify tags and custom fields

Permanently delete a ticket by its numeric Zendesk ID

Retrieve the full change history of a ticket, including every field change and comment

Merge one or more source tickets into a target ticket, closing the sources

Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update an existing trigger’s title, conditions, actions, or settings (note - conditions and actions arrays are fully rep…

Permanently delete a trigger from the Zendesk account by its ID

Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Retrieve complete profile details for a single Zendesk user by their numeric user ID

Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials

Create a new end user, agent, or admin in the Zendesk account

Update the profile, role, or access settings of an existing user by their numeric ID

Permanently delete a user by their numeric Zendesk ID

Search for users by name, email, phone, external id, or any other user property