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Jira Service Management
v1.2.0
42 actions · 17 events · 2 auth methods
ITSMTicketing

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Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See Organizations & Projects.
2

Configure the Connector

Enable the connector and create a Connector Profile in your project. See Setup Connector Profile.

OAuth 2.0 · Connector Profile

Requires registering an OAuth app in the Atlassian Developer Console. Supports granular scopes for service desk requests…

API Token · Connector Profile

Best for personal scripts and single-user automation. Uses email + API token for basic authentication.
Optionally, configure receiving Events for Jira Service Management into StackOne.

Webhooks setup

3

Link an Account

Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:

OAuth 2.0 · Link Account

API Token · Link Account

4

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

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Actions

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42 actions
Action
Description
Required scopes
List Request Approvals
Get all approvals on a customer request
List Request Comments
Get all comments on a customer request
Get Request Comment
Get a specific comment on a customer request
Create Request Comment
Create a public or internal comment on a request
List Service Desk Customers
Get customers associated with a service desk
Add Customers To Service Desk
Add customers to a service desk
Create Customer
Create a new customer account
Get Request Feedback
Get customer satisfaction feedback for a request
Post Request Feedback
Submit customer satisfaction feedback for a resolved request. Requires rating (1-5), type must be set to “csat”, and com…
Delete Request Feedback
Delete customer satisfaction feedback from a request
Get Info
Get runtime information about the JSM instance
List All Organizations (Global)
Get all organizations across the entire Jira instance. For organizations linked to a specific service desk, use list_ser…
Create Organization
Create a new organization
Get Organization
Get a specific organization by ID
Delete Organization
Delete an organization
List Organization Users
Get all users in an organization
Add Users To Organization
Add users to an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_users t…
Remove Users From Organization
Remove users from an organization. Pass accountIds as an array of Atlassian account ID strings. Use list_organization_us…
List Organizations For Service Desk
Get organizations linked to a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the servic…
Add Organization To Service Desk
Add an organization to a service desk
Remove Organization From Service Desk
Remove an organization from a service desk
List Request Participants
Get all participants on a customer request
Add Request Participants
Add participants to a customer request
Remove Request Participants
Remove participants from a customer request
List Queues
Get all queues for a service desk
Get Queue
Get a specific queue by ID
List Queue Issues
Get issues in a specific queue
List Customer Requests
Get all customer requests accessible to the user
Get Request
Get a specific customer request by issue ID or key
Create Request
Create a new customer request in a service desk. Use list_service_desks to get serviceDeskId, list_service_desk_request_…
List All Request Types (Global)
Get all request types across all service desks globally. Use this when you need request types from every service desk at…
List Request Types For Service Desk
Get all request types available on a specific service desk. Requires a serviceDeskId. Use list_service_desks to find the…
Get Request Type
Get a specific request type by ID on a service desk. Requires both serviceDeskId and requestTypeId. Use list_service_des…
Get Request Type Fields
Get the fields for a specific request type
List Request Type Groups
Get request type groups for a service desk
List Service Desks
Get all service desks accessible to the user
Get Service Desk
Get a specific service desk by ID
List All SLA Metrics
Get all SLA metric records for a customer request. Returns each SLA metric ID, name, and cycle details. Use a returned s…
Get SLA Metric By ID
Get a specific SLA metric by its ID for a customer request. Use list_request_sla_information first to get the slaMetricI…
Get Request Status
Get the status history of a customer request
List Request Transitions
Get available workflow transitions for a request
Perform Request Transition
Perform a workflow transition on a customer request

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Events

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17 events
Event
Description
Tags
Webhook Ping
Acknowledges any delivery without a webhookEvent field (connectivity checks) with 200.
Verification
Request Created
Fires when a customer request (Jira issue) is created in a service project, from the portal, email channel, API, or by a…
RequestsWebhooks
Request Updated
Fires when a customer request (Jira issue) changes, including status transitions, assignee changes, and field edits.
RequestsWebhooks
Request Deleted
Fires when a customer request (Jira issue) is deleted.
RequestsWebhooks
Comment Created
Fires when a comment is added to a request, whether a public reply to the customer or an internal note.
CommentsWebhooks
Comment Updated
Fires when an existing comment on a request is edited.
CommentsWebhooks
Comment Deleted
Fires when a comment is deleted from a request.
CommentsWebhooks
Attachment Created
Fires when a file is attached to a request.
AttachmentsWebhooks
Attachment Deleted
Fires when an attachment is removed from a request.
AttachmentsWebhooks
Issue Link Created
Fires when a link is created between two issues, such as linking an incident to a problem or a request to a change.
Issue LinksWebhooks
Issue Link Deleted
Fires when a link between two issues is removed.
Issue LinksWebhooks
Worklog Created
Fires when an agent logs time against a request.
WorklogsWebhooks
Worklog Updated
Fires when a time log on a request is edited.
WorklogsWebhooks
Worklog Deleted
Fires when a time log is deleted from a request.
WorklogsWebhooks
User Created
Fires when a user is created on the site, including agents and portal customers.
UsersWebhooks
User Updated
Fires when a user profile on the site is changed.
UsersWebhooks
User Deleted
Fires when a user is removed from the site.
UsersWebhooks