Dixa

List all agents and admins in the organization

Get an agent or admin by ID

Create a new agent

Partially update an agent or admin

Delete an agent or admin

Get the presence status for an agent or admin

List presence status for all agents

List teams that an agent belongs to

List all contact endpoints in the organization

Get a contact endpoint by ID

Get a conversation by ID

Create a new conversation

Mark a conversation as closed

Reopen a closed conversation

Follow up a conversation with expiration timestamp

Transfer a conversation to a different queue for rerouting. Use search_conversations to find the conversation ID and lis…

Assign an open conversation to a specific agent. Use search_conversations to find the conversation ID and list_agents to…

Request the anonymization of a conversation

Get all messages for a conversation

Add a message to a conversation

Get all internal notes for a conversation

Add an internal note to a conversation

Get all tags for a conversation

Add a tag to a conversation

Remove a tag from a conversation

List ratings for a conversation

Create a rating offer for a conversation

Submit a rating result for a conversation

List all conversation flows in an organization

Search for conversations with filters

Update custom attribute values on a conversation. Map each attribute UUID (from list_custom_attributes) to its new value…

List all custom attribute definitions

Get details of a custom attribute by UUID. Use list_custom_attributes first to get available UUIDs, then call this for f…

List all end users in the organization

Get an end user by ID

Create a new end user

Partially update an end user

Request the anonymization of an end user

Update custom attribute values on an end user. Map each attribute UUID (from list_custom_attributes) to its new value.

List conversations requested by an end user

List all knowledge base collections

Get a knowledge base article by ID

Get organization details associated with the API token

List all queues in the organization

Get a queue by ID

Create a new queue

List all agents/admins that are members of a queue

Assign agents/admins to a queue

List all tags in the organization

Get a tag by ID

Create a new tag

Delete a tag permanently

List all teams in the organization

Get a team by ID

Create a new team

Delete a team

List all members of a team

Add members to a team

Remove members from a team

List all templates in the organization

List all webhook subscriptions

Get a webhook subscription by ID

Create a new webhook subscription

Patch a webhook subscription

Delete a webhook subscription

Processes Dixa CONVERSATION_CREATED events.

Processes Dixa CONVERSATION_OPEN events.

Processes Dixa CONVERSATION_PENDING events.

Processes Dixa CONVERSATION_PENDING_EXPIRED events.

Processes Dixa CONVERSATION_CLOSED events.

Processes Dixa CONVERSATION_ABANDONED events.

Processes Dixa CONVERSATION_ENQUEUED events.

Processes Dixa CONVERSATION_ASSIGNED events.

Processes Dixa CONVERSATION_UNASSIGNED events.

Processes Dixa CONVERSATION_NOTE_ADDED events.

Processes Dixa CONVERSATION_MESSAGE_ADDED events.

Processes Dixa CONVERSATION_TAG_ADDED events.

Processes Dixa CONVERSATION_TAG_REMOVED events.

Processes Dixa CONVERSATION_RATED events.

Processes Dixa CONVERSATION_TRANSFERRED events.

Processes Dixa CONVERSATION_END_USER_REPLACED events.

Processes Dixa CONVERSATION_CUSTOM_ATTRIBUTE_UPDATED events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_DELIVERED events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_INFO events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_FAILED events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SEEN events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SENT events.

Processes Dixa CONVERSATION_MESSAGE_DELIVERY_SPAM_COMPLAINT events.

Processes Dixa AGENT_BANNED_ENDUSER events.

Processes Dixa AGENT_UNBANNED_ENDUSER events.

Processes Dixa AGENT_BANNED_IP events.

Processes Dixa AGENT_UNBANNED_IP events.

Processes Dixa TYPING_STARTED events.

Processes Dixa SLA_EVALUATION_PENDING events.

Processes Dixa SLA_EVALUATION_BREACHED events.

Processes Dixa SLA_EVALUATION_ACHIEVED events.

Processes Dixa SLA_EVALUATION_VOIDED events.

Generic fallback handler that emits any Dixa event using its event_fqn as the event type.