Dixa - Stackone

Getting Started

Create or Select a Project

Set up a new project or select an existing one. See Organizations & Projects.

Configure the Connector

Enable the connector and set up a Connector Profile in your project. See Setup Connector Profile.

Connector Profile · API Key

The steps in this guide require Admin privileges within Dixa.

Optionally, configure receiving Events for Dixa into StackOne.

Webhooks setup

Link an Account

Link an account from the dashboard (or via StackOne Hub).See the guide for the authentication type chosen in the Connector Profile:

Link Account · API Key

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

Actions

65 actions

Action

Description

List Agents

List all agents and admins in the organization

Get Agent

Get an agent or admin by ID

Create Agent

Create a new agent

Patch Agent

Partially update an agent or admin

Delete Agent

Delete an agent or admin

Get Agent Presence

Get the presence status for an agent or admin

List Agents Presence

List presence status for all agents

List Agent Teams

List teams that an agent belongs to

List Contact Endpoints

List all contact endpoints in the organization

Get Contact Endpoint

Get a contact endpoint by ID

Get Conversation

Get a conversation by ID

Create Conversation

Create a new conversation

Close Conversation

Mark a conversation as closed

Reopen Conversation

Reopen a closed conversation

Followup Conversation

Follow up a conversation with expiration timestamp

Transfer Conversation To Queue

Transfer a conversation to a different queue for rerouting. Use search_conversations to find the conversation ID and lis…

Claim Conversation

Assign an open conversation to a specific agent. Use search_conversations to find the conversation ID and list_agents to…

Anonymize Conversation

Request the anonymization of a conversation

List Conversation Messages

Get all messages for a conversation

Add Conversation Message

Add a message to a conversation

List Conversation Internal Notes

Get all internal notes for a conversation

Add Conversation Internal Note

Add an internal note to a conversation

List Conversation Tags

Get all tags for a conversation

Tag Conversation

Add a tag to a conversation

Untag Conversation

Remove a tag from a conversation

List Conversation Ratings

List ratings for a conversation

Create Rating Offer

Create a rating offer for a conversation

Submit Rating Result

Submit a rating result for a conversation

List Conversation Flows

List all conversation flows in an organization

Search Conversations

Search for conversations with filters

Patch Conversation Custom Attributes

Update custom attribute values on a conversation. Map each attribute UUID (from list_custom_attributes) to its new value…

List Custom Attributes

List all custom attribute definitions

Get Custom Attribute

Get details of a custom attribute by UUID. Use list_custom_attributes first to get available UUIDs, then call this for f…

List End Users

List all end users in the organization

Get End User

Get an end user by ID

Create End User

Create a new end user

Patch End User

Partially update an end user

Anonymize End User

Request the anonymization of an end user

Patch End User Custom Attributes

Update custom attribute values on an end user. Map each attribute UUID (from list_custom_attributes) to its new value.

List End User Conversations

List conversations requested by an end user

List Knowledge Collections

List all knowledge base collections

Get Knowledge Article

Get a knowledge base article by ID

Get Organization

Get organization details associated with the API token

List Queues

List all queues in the organization

Get Queue

Get a queue by ID

Create Queue

Create a new queue

List Queue Members

List all agents/admins that are members of a queue

Assign Agents To Queue

Assign agents/admins to a queue

List Tags

List all tags in the organization

Get Tag

Get a tag by ID

Create Tag

Create a new tag

Delete Tag

Delete a tag permanently

List Teams

List all teams in the organization

Get Team

Get a team by ID

Create Team

Create a new team

Delete Team

Delete a team

List Team Members

List all members of a team

Add Team Members

Add members to a team

Remove Team Members

Remove members from a team

List Templates

List all templates in the organization

List Webhooks

List all webhook subscriptions

Get Webhook

Get a webhook subscription by ID

Create Webhook

Create a new webhook subscription

Patch Webhook

Patch a webhook subscription

Delete Webhook

Delete a webhook subscription

Events

33 events

Event