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Admin privileges are required to create API keys in Kustomer.

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Generate an API Key

Create an API key to authenticate with the Kustomer API.

1

Navigate to API Key Settings

Sign in to your Kustomer instance at https://<your-org>.kustomerapp.com.

  • Navigate to Settings > Security > API Keys.
  • Click Add API Key.
2

Configure Roles

Select the roles (permissions) needed for your integration.

  • For read access: assign org.permission.customer.read, org.permission.conversation.read, org.permission.message.read, org.permission.user.read.
  • For full access: assign org.user.* or org.admin.*.
  • Roles cannot be changed after creation — the key must be deleted and recreated with new roles.
3

Copy the API Key

After creation, copy the API key immediately. It is only shown once and cannot be retrieved again. Store it securely.

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Find Your Organization Name

Your Kustomer organization name is needed for the API base URL.

1

Locate from your browser URL

After logging in to Kustomer, look at the URL in your browser address bar. It follows the format https://<org-name>.kustomerapp.com.

  • Organization Name is the subdomain before .kustomerapp.com (e.g., mycompany).

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Organization Name
  • API Key
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.