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Gladly
Gladly
65 actions · 1 auth method
BetaCRM

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Authentication

API Key

The steps in this guide require the API User permission in Gladly.Guides: Connector Profile, Link Account
Actions
65 actions
Action
Description
List Agents
Retrieve a list of agents in Gladly.
Get Agent
Retrieve a single agent profile by ID.
Get Agent CallRecorder
Retrieve the active call recording status for an agent.
Update Agent CallRecorder
Update the active call recording status for an agent.
Search Public Answers
Search public answers by query string.
List Public Answers
Retrieve the first 1000 public answers sorted alphabetically.
Get Public Answer
Retrieve a single public answer by ID.
Get Answers
Retrieve all answers in the organization.
Add Answer
Create a new answer in Gladly.
Get Answer
Retrieve a single answer by ID.
Update Answer
Update an existing answer by ID.
Delete Answer
Delete an answer by ID.
Get Answer Content
Retrieve the content of an answer by language and type.
Add Or Update Answer Content
Add or update the content of an answer for a specific language and type.
Delete Answer Content
Delete the content of an answer for a specific language and type.
List Audiences
Retrieve a list of audiences in Gladly.
List Business Hours
Retrieve a list of business hours configurations.
Create Business Hours
Create a new business hours configuration.
Get Business Hours
Retrieve a single business hours configuration by ID.
Update Business Hours
Update an existing business hours configuration.
Delete Business Hours
Delete a business hours configuration by ID.
Send SMS
Send an SMS message to a customer.
Send Email
Send an email message to a customer.
Get Conversations For Customer
Retrieve all conversations for a customer.
Get Conversation
Retrieve conversation metadata by ID.
List Conversation Items
Retrieve all items in a conversation timeline.
Update Conversation
Update the assignee or status of a conversation.
Create Conversation Item
Add a conversation item to a customer’s timeline.
Get Conversation Item
Retrieve a single conversation item by ID.
Delete Conversation Item
Delete a conversation item by ID.
Get Conversation Item Media
Retrieve the media recording file for a conversation item.
Get Voice Transcript
Retrieve the voice transcript for a phone call or voicemail.
Get Conversation Item Attachment
Retrieve a redirect URL for an attachment on a conversation item.
Create Conversation Item For Customer
Add a conversation item to an existing customer’s timeline.
Delete Conversation Item For Customer
Delete a conversation item for a specific customer.
Add Topics To Conversation
Add topics to a conversation.
Delete Topic From Conversation
Remove a topic from a conversation.
Add Note
Add an internal note to a conversation.
Get Note
Retrieve a specific note from a conversation.
Reply To Message
Send a reply to a conversation item.
Find Customers
Search for customers by email, phone number, or external ID.
Get Customer
Retrieve a customer profile by ID.
Create Customer
Create a new customer profile in Gladly.
Update Customer
Update a customer profile by ID.
Delete Customer
Delete a customer and all associated conversations.
List Events
Retrieve a stream of events from Gladly.
Get Custom Attribute
Retrieve a custom attribute (freeform topic) by ID.
List Inboxes
Retrieve a list of inboxes in Gladly.
Get Inbox
Retrieve a single inbox by ID.
Get Organization
Retrieve metadata about the Gladly organization.
Create Recipient Collection
Create a new recipient collection for an existing proactive campaign.
List Tasks
Retrieve a list of tasks for a customer.
Get Task
Retrieve a single task by ID.
Create Task
Create a new task for a customer.
Create Task For Customer
Add a task to an existing customer’s conversation timeline.
Update Task
Update an existing task by ID.
Add Task Comment
Add a comment to an existing task.
Get Task Comments
Retrieve all comments for a task.
Get Task Comment
Retrieve a single task comment by ID.
List Teams
Retrieve a list of teams in Gladly.
Get Team
Retrieve a single team by ID.
List Topics
Retrieve a list of topics in Gladly.
Add Topic
Create a new topic in Gladly.
Get Topic
Retrieve a single topic by ID.
Update Topic
Update an existing topic by ID.

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Getting Started

1

Create or Select a Project

Set up a new project or select an existing one. See the Projects Guide.
2

Configure the Connector

Enable the connector and set up a connector profile in your project. See Managing Connectors.
https://stackone-logos.com/api/gladly/filled/png

Connector Profile

Gladly - API Key
3

Link an Account

Connect an account using StackOne Hub or Auth Link.
https://stackone-logos.com/api/gladly/filled/png

Link Account

Gladly - API Key
4

Use Actions

Invoke actions using one of the methods below: