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Use a dedicated BMC Helix service account whose AR System permission groups grant access to the forms your integration needs (Incident, Change, Problem, Task, and Foundation data such as People and Companies). An account without the right permission groups can still connect but will return empty results or permission errors.

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Find your host

Your host is the BMC Helix / AR System server StackOne connects to. Enter it without the scheme (no https://) and without a trailing slash or path.

  • BMC Helix SaaS: typically a REST-specific host in the form {company}-restapi.onbmc.com.
  • On-premise: your AR System mid-tier host, often including a port.
  • Format: {company}-restapi.onbmc.com or remedy.example.com:8080
  • Example: if you open https://acme-restapi.onbmc.com/api/arsys/v1/..., your host is acme-restapi.onbmc.com

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Use a service-account username and password

StackOne authenticates as an AR System user, so provide the login name and password of a dedicated service account.

  • Username: the AR System / Helix login name of the service account.
  • Example: stackone.integration
  • Password: the password for that login name.
  • The account’s AR permission groups and row-level access determine which records StackOne can read and write.
  • StackOne exchanges these credentials for a short-lived AR-JWT token automatically and refreshes it as needed — there is no token to paste.

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Set an authentication string (only if required)

The authentication string is only needed on servers that use Remedy Single Sign-On (RSSO) or multi-tenancy. Most deployments leave it blank.

  • Leave blank for standard AR System authentication.
  • If your administrator uses RSSO or a tenant/authentication domain, enter the value they provide.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Host
  • Username
  • Password
  • Authentication String (Optional)
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.