Skip to main content
Select Actions to adjust the guide
Some actions may require additional configuration in the provider to be accessible. Choose the actions you need and the guide will be updated.
Action
Scope(s)
Loading actions…
Dynamic Guide URL
Scopes Selected
Separator
Ensure you have access to your Twilio Console with account owner or admin privileges.


​
Creating an API Key
To connect Twilio with StackOne using API Keys (recommended for enhanced security), you’ll need to create an API Key in the Twilio Console.
1
Log in to Twilio Console
Sign in to your Twilio Console.
2
Navigate to API Keys
Access the API Keys section from the Twilio Console.
  • On the Console Dashboard, scroll down to the Account Info section
  • Click Go to account settings or Go to API Keys
  • In the account settings page, select API Keys & Tokens from the left navigation bar
  • Or navigate directly to API Keys & Tokens
3
Create a New API Key
Create a new API Key for the StackOne integration.
  • Click the Create API key button
  • Enter a Friendly name for the key (e.g., StackOne Integration)
  • Select Main for the Key type to enable full API access. Restricted keys provide limited access as per the configured scopes. Note: Non-US regions (Ireland, Australia) only support Main key type
  • Click Create API Key
4
Configure Scopes (Restricted Keys Only)
Enables actions: Create Event Sink, Create Event Subscription, Create Message, Delete Event Sink, Delete Event Subscription, Delete Message, Get Account, Get Event Sink, Get Event Subscription, Get Event Type, Get Message, List Accounts, List Calls, List Event Sinks, List Event Subscriptions, List Event Types, List Messages, List Subscribed Events, Make Call, Update Message
If using a Restricted API Key, enable the following scopes. Main keys have full access and do not require scope configuration. Note that Restricted keys may not support all available features. The minimum required scope to link the account is iam.accounts:list.
5
Copy Your API Credentials
Copy the API Key SID and Secret immediately.
  • Copy the SID (starts with SK)
  • Copy the Secret value
  • ⚠️ The Secret is only shown once - store it securely for use later
  • Check the confirmation box and click Done
6
Find Your Account SID
You’ll also need your Account SID to authenticate API requests.
  • Navigate back to the Console Dashboard
  • Find the Account Info section
  • Copy the Account SID (starts with AC)
7
Region Availability
Not all features are available in every region. Review the availability below before selecting your region.
  • US1 (United States): Full access to all features — Messages, Calls, Accounts, and Conversations
  • IE1 (Ireland): Messages (SMS only, Beta), Calls (limited), Accounts, and Conversations (Chat channel only)
  • AU1 (Australia): Calls (limited) and Accounts only — Messages and Conversations are not available


​
Linking the Account from the Hub
1
Navigate to the Hub
Use one of the three Linking Account Methods to access the Hub.
2
Fill out the fields
Fill out the following fields using details from your provider:
  • Region
  • API Key SID
  • API Key Secret
  • Account SID
3
Connect
  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup
If the account linking is successful, you will see the newly linked account in your Accounts page.