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Only a Talkdesk administrator can create API credentials. The Client Secret is shown once, at creation time.

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Create Talkdesk API credentials

The Client Credentials grant connects your own Talkdesk account without a user sign-in. Create an OAuth client in Talkdesk, grant it the scopes the integration needs, then copy its credentials.

1

Sign in to Talkdesk Admin

Sign in to your Talkdesk account with administrator credentials.

  • Navigate to Admin in the top navigation menu.
  • Go to Integrations > API Credentials.
2

Create the OAuth client

Create new API credentials for the StackOne integration.

  • Click Add Client.
  • Enter a name, such as StackOne Integration.
  • Set the grant type to Client Credentials.
3

Configure scopes

Enables actions: Attribute Details, Attributes Categories List, Create A New Attribute, Create A New Attribute Category, Create Or Duplicate Campaign, Create Prompt, Creates A New Report Job, Creating A Case, Delete A Contact By Id, Delete A Prompt, Delete Campaign, Deleting Cases Softly, Get A Contact By Id, Get A Prompt Detail By Its ID, Get Account Details, Get Call Recordings List, Get Campaign Details, Get Contacts List, Get Job Report Execution Details, Get Job Report Execution Result, Get List Of Users, Get Report Jobs By Type, Get User Details, Getting A List Of Cases, Getting Case Details, List Attributes, List Campaigns, List Prompts (audio Files) From Studio Flows, List Queue Users, List Queues, Partially Updates The Prompt, Remove Association Of Users To An Attribute, Update An Attribute, Update Campaign, Updating A Case

Select the OAuth scopes required for the integration. Newly added scopes can take a few minutes to become active.

4

Copy credentials

Copy the Client ID and Client Secret into the fields on this page.

  • Copy the Client ID.
  • Copy the Client Secret. Talkdesk shows it only once.

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Select your Talkdesk region

Select the region where your Talkdesk account is hosted. This sets both the API base URL and the Talkdesk identity server used to request tokens.

1

Connect

  • Click Connect.
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup.
2

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.