Skip to main content

Talkdesk connector

Back to the connector overview, authentication methods, and actions.
​
4 Nov 2026
authAdded OAuth 2.0 Client Credentials authentication for account-level access without a user sign-in, and UK and Public Sector regions. Sign-in now uses the identity server for the selected region.
talkdesk_attribute_categories_list, talkdesk_attribute_details, talkdesk_create_attribute, talkdesk_create_case, talkdesk_create_new_attribute_category, talkdesk_create_new_report_job, talkdesk_create_or_duplicate_campaign, talkdesk_create_prompt, talkdesk_delete_campaign, talkdesk_delete_case_softly, talkdesk_delete_contact, talkdesk_delete_prompt, talkdesk_get_account_details, talkdesk_get_campaign_details, talkdesk_get_case, talkdesk_get_contact, talkdesk_get_job_report__execution_file, talkdesk_get_job_report_execution_details, talkdesk_get_prompt, talkdesk_get_user, talkdesk_list_attributes, talkdesk_list_call_recordings, talkdesk_list_campaigns, talkdesk_list_cases, talkdesk_list_contacts, talkdesk_list_of_case_fields, talkdesk_list_prompts, talkdesk_list_queue_users, talkdesk_list_queues, talkdesk_list_report_jobs_by_type, talkdesk_list_users, talkdesk_remove_attribute_users, talkdesk_update_attribute, talkdesk_update_campaign, talkdesk_update_case, talkdesk_update_prompt
​
23 Sept 2026
data-syncAdded data synchronisation support for 8 list actions with page-based pagination, including incremental sync for cases and prompts.
talkdesk_attribute_categories_list, talkdesk_list_attributes, talkdesk_list_campaigns, talkdesk_list_cases, talkdesk_list_contacts, talkdesk_list_prompts, talkdesk_list_queues, talkdesk_list_users
​
8 Sept 2026
auth breaking-changesMigrated from requiredScopes to authRequirements for per-auth-type scope control.