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You need access to an existing Request Tracker instance (RT is self-hosted, so this is your organization’s own RT server) and an account on it with permission to the tickets, queues, and users you want StackOne to reach. If your organization does not have an RT instance yet, see Best Practical’s Request Tracker for installation and hosting options.

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Connect Request Tracker with your account credentials

StackOne connects to your self-hosted Request Tracker (RT) instance using the same Username and Password you use to sign in on RT’s Login screen, plus your Instance URL.

1

Find your Instance URL and account credentials

Open your organization’s RT instance in a browser and sign in on the Login screen.

  • Your Instance URL is the base address of your RT instance shown in the browser address bar.
  • Format: https://{your-rt-host}
  • Example: https://rt.example.com
  • Copy the Instance URL across.
  • Copy the Username you sign in with across.
  • Copy the same Password you sign in with across.
The Request Tracker Login screen with the Username, Password, and Login fields highlighted
1

Connect

  • Click Connect.
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup.
2

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.