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Ensure you have Admin privileges for your Pinpoint account.

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Getting Your Subdomain

Your Pinpoint subdomain is part of the URL you use to access your account.

1

Find the Subdomain

In the URL bar of your browser, find the subdomain by selecting the text in front of .pinpointhq.com.

  • For example, if your URL is https://acme.pinpointhq.com, your subdomain is acme

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Generating API Key

Generate an API key from your Pinpoint account settings.

1

Access API Settings

Sign in to your Pinpoint account.

  • Click Settings in the left sidebar
  • Select API & Webhooks
  • Ensure the Pinpoint API toggle in the top-right corner is enabled
2

Create a New API Key

Navigate to the API Keys tab.

  • Click Create New
  • Enter a name for the API Key (e.g., “StackOne”)
  • Assign permissions (Read for read-only access, or Write and Delete for full access)
  • Important: You must enable at least Job - Read permission to establish the connection
  • Click Create API Key
3

Copy the API Key

Your API Key will be generated and displayed. Copy the API Key and store it securely for use later.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Subdomain
  • API Key
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.