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The selected region must match the region your PingOne tenant is hosted in. If it does not, the OAuth call is routed to the wrong host and the connection fails with an authorization or environment-not-found error.

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Find your region

The region is the geographic location where your PingOne tenant is hosted. The connector uses it to route API calls to the correct host.

1

Find your region from the Admin Console URL

Sign in to PingOne at https://signon.pingidentity.com/ to open your Admin Console. The domain shown in the browser address bar identifies your region:

  • console.pingone.com = North America
  • console.pingone.eu = Europe
  • console.pingone.ca = Canada
  • console.pingone.sg = Asia-Pacific (Singapore)
  • console.pingone.com.au = Australia
  • If you do not have direct access, ask the PingOne administrator who provisioned your tenant which region it was created in.

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Select the matching Region

Once you know the region, pick the matching option from the Region dropdown in the connect dialog.

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Select your region in the connect dialog

Open the Region dropdown and choose the option for your tenant. Each option maps to the following PingOne API host:

  • North America — api.pingone.com
  • Europe — api.pingone.eu
  • Canada — api.pingone.ca
  • Asia-Pacific (Singapore) — api.pingone.sg
  • Australia — api.pingone.com.au

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Region
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.