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API access is disabled for Admins by default. Only Admins with Billing role can enable API access. Contact your Admin with Billing to enable this if needed.

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Generating an API Key

To connect JumpCloud with StackOne, you’ll need to generate an API key from your JumpCloud Admin Portal.

1

Sign in to JumpCloud Admin Portal

Sign in to your JumpCloud Admin Portal.

2

Navigate to API Key Settings

In the Admin Portal, click your Profile avatar in the left sidebar.

  • Select My API Key from the dropdown menu
3

Enable API Access (if needed)

If you see “You don’t have permission to view or generate an API Key”, you need to enable API access first.

  • Go to Settings > Administrators tab
  • Click on your profile name
  • Enable API Access and click Save
4

Generate a New API Key

Click the Generate New API Key button.

  • Select an Expiration Date from the menu (30 days, 60 days, 90 days)
5

Copy and Store the API Key

Copy the generated API Key and store it securely for use later.

  • API Keys are only displayed at the time they’re created
  • Store it in a secure location like a password manager
  • You will be emailed daily starting 7 days before your API key expires

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Selecting Your API Region

JumpCloud operates in two regions. Select the region that matches your JumpCloud organization.

1

Identify Your Region

Check the URL you use to access JumpCloud Admin Portal.

  • US Region: If you use console.jumpcloud.com
  • EU Region: If you use console.eu.jumpcloud.com

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Finding Your Organization ID (Optional)

The Organization ID is only required if you manage multiple organizations through JumpCloud’s Multi-Tenant Portal (MTP).

1

When Organization ID is Needed

Organization ID is required for Managed Service Providers (MSPs) using the Multi-Tenant Portal.

  • If you only manage one organization, leave this field empty
  • MSP Admins need the Organization ID to query specific client organizations
2

Locate Your Organization ID

To find your Organization ID, navigate to your organization settings in the Admin Portal.

  • Go to Settings in the Admin Portal
  • Your Organization ID is displayed in the Organization Profile tab
  • Format example: 5a1234567890abcdef123456
  • For MTP setups, contact your Partner Account Manager or partners@jumpcloud.com

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • API Key
  • API Region
  • Organization ID (Optional)
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.