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API tokens grant full access to your Jira account. Keep them secure and never share them publicly. Tokens can be set to expire (maximum 1 year) and can be revoked at any time.

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Generate an API token

Create a new API token for authenticating with the Jira REST API.

1

Navigate to API tokens

2

Create a new token

Click Create API token.

  • Enter a descriptive Label (e.g., “StackOne JSM Integration”)
  • Set an expiry date (maximum 1 year).
  • Click Create.
  • Copy the token immediately and store securely — it is only shown once.

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Find your domain

Your Jira domain identifies your Atlassian instance.

  • Check your browser address bar when signed in to Jira Service Management.
  • Format: https://{your-domain}.atlassian.net
  • Example: if your URL is https://acme.atlassian.net, your domain is acme

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Find your email

Your email is the address associated with your Atlassian account.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • API Token
  • Email
  • Domain
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.