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You must have an Owner or Administrator role in Help Scout to create applications.

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Create a Help Scout app

Register an application in Help Scout to obtain OAuth 2.0 credentials for API access.

1

Sign in to Help Scout

Sign in to your Help Scout account.

  • Click your profile avatar and select Your Profile.
  • In the left sidebar, click My Apps.
2

Create a new application

Click Create App and complete the form.

  • Application Name: StackOne Integration
  • Redirect URL: https://api.stackone.com/connect/oauth2/helpscout/callback
  • Click Create to save.
3

Copy your credentials

Your App ID (Client ID) and App Secret (Client Secret) are now displayed. Copy both values and store securely for use later.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • App ID (Client ID)
  • App Secret (Client Secret)
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.