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Retrieve Your Freshdesk Domain

Identify your Freshdesk subdomain, which is used to construct API requests. If you don’t have a Freshdesk account yet, sign up for a free trial at https://www.freshworks.com/freshdesk/signup/, then follow the steps below.

1

Find Your Domain

Your Freshdesk domain is the subdomain in your Freshdesk URL. For example, if your Freshdesk URL is https://mycompany.freshdesk.com, then your domain is mycompany.

2

Enter the Domain

Enter your subdomain (e.g., mycompany) in the Domain field in StackOne.

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Generate an API Key

Create an API key to authenticate with the Freshdesk API.

1

Access Your Profile Settings

- Open https://<your-subdomain>.freshdesk.com/support/login in your browser (for example, https://stackone-test.freshdesk.com/support/login). Replace <your-subdomain> with your own Freshdesk subdomain.
- On the Log in to support portal page, click the Login here link next to Are you an agent?. You will be redirected to the Freshworks Sign in page — verify in your browser’s URL bar that the page now contains your own Freshdesk domain in the format https://<your-subdomain>-<account-id>.myfreshworks.com/login (for example, https://stackone-977538038147776897.myfreshworks.com/login).
- Enter your Freshdesk login credentials again. Once authenticated, you will be redirected to your Freshdesk portal at https://<your-subdomain>.freshdesk.com.
- Click your profile picture in the top-right corner.
- Select Profile settings from the dropdown menu.

2

View Your API Key

On the profile settings page, click the View API Key button on the right side to reveal your API key. If you need a new key, click the Reset API Key button to generate a fresh one.

3

Solve the CAPTCHA Challenge

After clicking View API Key, a reCAPTCHA image verification challenge (e.g., “Select all images with cars”) may appear that must be solved before the API key is revealed.

4

Copy the API Key

Copy the API key and paste it into the API Key field in StackOne. Keep this key secure as it provides full access to your Freshdesk account.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Domain
  • API Key
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.