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Get your API key and chat URL

Your Freshchat API key authorizes StackOne, and your chat URL identifies your Freshchat account.

1

Open Personal settings

Sign in to Freshchat, then click your profile avatar in the top-right corner of the dashboard.

  • Select Personal settings.
  • Standalone Freshchat account: Go to Admin settings > APIs for chat instead. The API tab is on Freshworks suite accounts only.
The profile menu open with Personal settings highlighted
2

Open the API tab

In Personal Settings, click the API tab.

Personal Settings with the API tab highlighted
3

Copy the API key

Copy the Freshchat API key into API Key in StackOne Hub.

  • Freshworks suite account: Under API details for chat, click Copy next to Your API Key. The keys under CRM API details and API DETAILS FOR PHONE are for other Freshworks products.
  • Standalone Freshchat account: Click Generate Token if no key exists yet, then copy the key shown as API KEY.
API details for chat with the Copy button next to Your API Key highlighted
4

Copy the chat URL

Enter your chat URL, including /v2 and without the protocol, into Domain (Chat URL) in StackOne Hub.

  • Freshworks suite account: Click Copy next to Your chat URL and paste the value as shown.
  • Standalone Freshchat account: Enter your Freshchat account name followed by .freshchat.com/v2.
  • Format: {account}.freshchat.com/v2
  • Example: acme-123456.freshchat.com/v2
API details for chat with the Copy button next to Your chat URL highlighted
1

Connect

  • Click Connect.
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup.
2

Use Actions

Connect an AI platform to the linked account’s actions. See AI Platforms.Other ways to call actions are listed in Protocols & SDKs.

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Next Steps

Webhooks setup

Configure receiving Events for Freshchat into StackOne.