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Only account admins can generate or delete the Freshchat API key. Freshchat allows one key at a time, so to get a new key, delete the old one first and then generate a new one.

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Get your API key and API URL

Generate the API key, then note the host your Freshchat account uses.

1

Open the API settings

In Freshchat, go to Admin settings > APIs for chat. If your admin menu shows Admin > CONFIGURE > API Tokens instead, open that page. On Freshsales Suite, go to Settings > Admin Settings > Website Tracking and APIs > API Settings and use the API DETAILS FOR CHAT section.

2

Copy the API key

Click Generate Token if no key exists yet, then copy the key shown as API KEY (on Freshsales Suite, Your API Key).

3

Enter your Freshchat host

For a standalone Freshchat account, enter <account-name>.freshchat.com in Domain, for example acme.freshchat.com. On Freshsales Suite, copy the host shown in Your chat URL without the https:// prefix, for example acme-123456.myfreshworks.com.

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Linking the Account from the Hub

1

Navigate to the Hub

Use one of the three Linking Account Methods to access the Hub.
2

Fill out the fields

Fill out the following fields using details from your provider:
  • Domain
  • API Key
3

Connect

  • Click Connect
  • If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider’s authorization flow.
  • Once authorization is successful, you will see a confirmation popup

If the account linking is successful, you will see the newly linked account in your Accounts page.