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Freshchat connector

Back to the connector overview, authentication methods, and actions.
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29 Oct 2026
new-actions webhook breaking-changeAdded actions for conversations, messages, customers, channels, file uploads, CSAT, reports and metrics, plus webhook events for new messages and conversation assignment, resolution and reopening. The Domain field is now Domain (Chat URL) and takes the chat URL including /v2, so existing accounts need it updated.
freshchat_check_group_business_hours, freshchat_create_agent, freshchat_create_conversation, freshchat_create_csat_rating, freshchat_create_user, freshchat_delete_agent, freshchat_delete_user, freshchat_extract_raw_report, freshchat_fetch_users, freshchat_get_conversation, freshchat_get_historical_metrics, freshchat_get_instant_metrics, freshchat_get_raw_report, freshchat_get_user, freshchat_list_agent_statuses, freshchat_list_channels, freshchat_list_conversation_properties, freshchat_list_messages, freshchat_list_outbound_messages, freshchat_list_user_conversations, freshchat_list_users, freshchat_send_message, freshchat_send_whatsapp_outbound_message, freshchat_update_agent, freshchat_update_agent_status, freshchat_update_conversation, freshchat_update_user, freshchat_upload_file, freshchat_upload_image
freshchat_get_account_configuration, freshchat_get_agent, freshchat_list_agents, freshchat_list_groups, freshchat_list_roles, freshchat_unified_get_group, freshchat_unified_get_me, freshchat_unified_get_organization, freshchat_unified_get_role, freshchat_unified_get_user, freshchat_unified_list_groups, freshchat_unified_list_organizations, freshchat_unified_list_roles, freshchat_unified_list_users
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28 Sept 2026
improvementNative actions are now also listed under Customer Support, and the API key guide now matches Freshchat’s menu paths, key labels and key replacement steps.
freshchat_get_account_configuration, freshchat_get_agent, freshchat_list_agents, freshchat_list_groups, freshchat_list_roles
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25 Sept 2026
new-connectorInitial Freshchat connector for reviewing who has access to a Freshchat account, covering agents, their roles and groups, and the account itself, including unified IAM users, roles, groups, organizations and connection details.