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RT (Request Tracker) connector

Back to the connector overview, authentication methods, and actions.
12 Nov 2026
auth breakingAdded Username and Password (HTTP Basic) authentication alongside the existing API Token method.
requesttracker_comment_ticket, requesttracker_create_customfield, requesttracker_create_queue, requesttracker_create_ticket, requesttracker_delete_ticket, requesttracker_get_attachment, requesttracker_get_customfield, requesttracker_get_queue, requesttracker_get_queue_customfields, requesttracker_get_ticket, requesttracker_get_ticket_attachments, requesttracker_get_ticket_history, requesttracker_get_transaction, requesttracker_get_user, requesttracker_list_customfields, requesttracker_list_queues, requesttracker_list_transactions, requesttracker_list_users, requesttracker_reply_ticket, requesttracker_search_tickets, requesttracker_steal_ticket, requesttracker_take_ticket, requesttracker_untake_ticket, requesttracker_update_ticket
10 Sept 2026
data-syncAdded Data Sync support so tickets, queues, users, transactions, and custom fields stay continuously synced.
requesttracker_list_customfields, requesttracker_list_queues, requesttracker_list_transactions, requesttracker_list_users, requesttracker_search_tickets
7 Sept 2026
releasePromoted to GA. Version normalized to 1.0.0 in line with the GA versioning policy (GA connectors are versioned 1.0.0 or higher); no functional changes in this version.
2 Sept 2026
bug-fixStandardized action category capitalization for more consistent portal filters.
requesttracker_comment_ticket, requesttracker_create_customfield, requesttracker_create_queue, requesttracker_create_ticket, requesttracker_delete_ticket, requesttracker_get_attachment, requesttracker_get_customfield, requesttracker_get_queue, requesttracker_get_queue_customfields, requesttracker_get_ticket, requesttracker_get_ticket_attachments, requesttracker_get_ticket_history, requesttracker_get_transaction, requesttracker_get_user, requesttracker_list_customfields, requesttracker_list_queues, requesttracker_list_transactions, requesttracker_list_users, requesttracker_reply_ticket, requesttracker_search_tickets, requesttracker_steal_ticket, requesttracker_take_ticket, requesttracker_untake_ticket, requesttracker_update_ticket
28 Aug 2026
description-fixClarified the Take Ticket action description so “assign it to me” requests are handled by the single self-assignment call instead of a user lookup plus ticket update.
requesttracker_take_ticket
27 Aug 2026
bug-fix guideFixed connection validation so an instance URL with a trailing slash no longer lets an invalid token connect, and clarified the connection guide.
requesttracker_comment_ticket, requesttracker_create_customfield, requesttracker_create_queue, requesttracker_create_ticket, requesttracker_delete_ticket, requesttracker_get_attachment, requesttracker_get_customfield, requesttracker_get_queue, requesttracker_get_queue_customfields, requesttracker_get_ticket, requesttracker_get_ticket_attachments, requesttracker_get_ticket_history, requesttracker_get_transaction, requesttracker_get_user, requesttracker_list_customfields, requesttracker_list_queues, requesttracker_list_transactions, requesttracker_list_users, requesttracker_reply_ticket, requesttracker_search_tickets, requesttracker_steal_ticket, requesttracker_take_ticket, requesttracker_untake_ticket, requesttracker_update_ticket
25 Aug 2026
new-connectorInitial RT (Request Tracker) connector — ticketing over the REST2 API. Covers tickets, queues, users, transactions, attachments, and custom fields.