Error Codes and Troubleshooting

Encountering errors while interacting with APIs is a common occurrence. Although the StackOne Unified API will try to remediate issues automatically, it is important to understand what each error code signifies. This guide lists the error codes you may encounter while using the IAM API, the possible reasons behind these errors, and steps for resolution.

Provider Errors

When the underlying provider API returns an error, the StackOne Unified API includes any data returned by the provider in the provider_errors array:

{
  "statusCode": 404,
  "message": "Resource not found",
  "provider_errors": [
    {
      "status": 404,
      "url": "/api/v1/users/250",
      "raw": { "error": "User with id 250 does not exist" }
    }
  ]
}

Always check the provider_errors array for additional context from the upstream provider. This can help diagnose issues specific to the connected system.

Getting Help

For any unresolved issues or further assistance, contact our support team via your dedicated Slack channel or at support@stackone.com.

Status Page

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Request Tester

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Request Logs

View detailed request history

IAM Integration Errors

Provider-specific IAM errors

AI Error Explainer

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Request Tester List Users

​Provider Errors

​Getting Help

Status Page

Request Tester

Request Logs

IAM Integration Errors

AI Error Explainer

Provider Errors

Getting Help