The StackOne unified API simplifies ticket management across diverse helpdesk platforms, handling variations in ticket workflows, priority systems, and status tracking while supporting customer-specific routing rules. It enables seamless ticket assignment and status updates without relying on provider-specific ticket schemas. With 2-way API interaction, support and service desk systems can efficiently manage tickets from multiple sources through a single integration.

Benefits of the Ticketing API

Here are some benefits of using our Ticketing API that simplifies and enhances support desk management:

Key Features

FeatureDescription
Ticket ManagementEasily create and update tickets across multiple helpdesk platforms with unified fields
Real-Time Data SynchronizationKeep ticket status, comments, and resolutions synchronized across all integrated systems
Real-Time WebhooksReceive instant notifications for ticket updates, comments, and status changes
Monitor and AlertingMonitor ticket status and performance with alerts and notifications

Entity Model and Relationships

The following diagram illustrates the key entities within the Ticketing API:

Entity Definitions

EntityDescription
CollectionA hierarchical grouping of tickets or other collections.
TicketsCore support requests containing details about customer issues or service requests
CommentsCommunications and updates related to tickets, including internal notes and customer replies
AttachmentsFiles and documents associated with tickets or comments