Unified Ticketing API

Benefits of the Ticketing API

Here are some benefits of using our Ticketing API that simplifies and enhances support desk management:

Sandbox Access for Seamless Testing

Developers can utilize sandbox environments to test integrations without affecting live data, ensuring a smooth deployment process.

Real-Time Data Synchronization

StackOne’s APIs support real-time data polling, allowing for immediate updates and synchronization across platforms.

Privacy-First Design Ensuring Compliance

With a focus on security, StackOne’s architecture avoids unnecessary data storage, maintaining compliance with data protection regulations.

Synthetic and Native Webhooks for Updates

Both synthetic and native webhooks, enable real-time notifications for tickets and comment events.

Comprehensive Integration Coverage

StackOne offers out-of-the-box integrations with a wide range of platforms, simplifying the integration process.

Feature	Description
Ticket Management	Easily create and update tickets across multiple helpdesk platforms with unified fields
Real-Time Data Synchronization	Keep ticket status, comments, and resolutions synchronized across all integrated systems
Real-Time Webhooks	Receive instant notifications for ticket updates, comments, and status changes
Monitor and Alerting	Monitor ticket status and performance with alerts and notifications

Leverage our official SDKs for seamless integration with the ATS API. Build faster with language-native libraries, full list here

The following diagram illustrates the key entities within the Ticketing API:

Entity	Description
Collection	A hierarchical grouping of tickets or other collections.
Tickets	Core support requests containing details about customer issues or service requests
Comments	Communications and updates related to tickets, including internal notes and customer replies
Attachments	Files and documents associated with tickets or comments