The StackOne unified API streamlines communication across diverse messaging platforms, handling variations in conversation structures, participant management, and message formats while supporting customer-specific routing and notification rules. It enables seamless message sending, receiving, and synchronization without relying on provider-specific schemas. With 2-way API interaction, chat and messaging systems can efficiently manage conversations from multiple sources through a single integration.

Benefits of the Messaging API

Here are some benefits of using our Messaging API that simplifies and enhances communication management:

Key Features

FeatureDescription
Conversation ManagementEasily create and manage conversations across multiple messaging platforms with unified fields
Real-Time Message SyncKeep messages, threads, and statuses synchronized across all integrated systems
Real-Time WebhooksReceive instant notifications for new messages, edits, and conversation updates
Participant ManagementManage participants, roles, and permissions within conversations
Attachments SupportSend and receive files, images, and documents within messages

Entity Model and Relationships

The following diagram illustrates the key entities within the Messaging API:

Entity Definitions

EntityDescription
ConversationA thread or group chat where participants exchange messages.
MessageIndividual communication sent within a conversation, can include text or attachments.
ParticipantA user or entity involved in a conversation, with roles and permissions.
AttachmentsFiles and documents associated with messages.