Messaging
Overview
The StackOne unified API streamlines communication across diverse messaging platforms, handling variations in conversation structures, participant management, and message formats while supporting customer-specific routing and notification rules. It enables seamless message sending, receiving, and synchronization without relying on provider-specific schemas. With 2-way API interaction, chat and messaging systems can efficiently manage conversations from multiple sources through a single integration.
Benefits of the Messaging API
Here are some benefits of using our Messaging API that simplifies and enhances communication management:Sandbox Access for Seamless Testing
Sandbox Access for Seamless Testing
Developers can utilize sandbox environments to test integrations without affecting live data, ensuring a smooth deployment process.
Real-Time Data Synchronization
Real-Time Data Synchronization
StackOne’s APIs support real-time data polling, allowing for immediate updates and synchronization across platforms.
Privacy-First Design Ensuring Compliance
Privacy-First Design Ensuring Compliance
With a focus on security, StackOne’s architecture avoids unnecessary data storage, maintaining compliance with data protection regulations.
Synthetic and Native Webhooks for Updates
Synthetic and Native Webhooks for Updates
Both synthetic and native webhooks, enable real-time notifications for tickets and comment events.
Comprehensive Integration Coverage
Comprehensive Integration Coverage
StackOne offers out-of-the-box integrations with a wide range of platforms, simplifying the integration process.
Key Features
| Feature | Description |
|---|---|
| Conversation Management | Easily create and manage conversations across multiple messaging platforms with unified fields |
| Real-Time Message Sync | Keep messages, threads, and statuses synchronized across all integrated systems |
| Real-Time Webhooks | Receive instant notifications for new messages, edits, and conversation updates |
| Participant Management | Manage participants, roles, and permissions within conversations |
| Attachments Support | Send and receive files, images, and documents within messages |
Entity Model and Relationships
The following diagram illustrates the key entities within the Messaging API:Entity Definitions
| Entity | Description |
|---|---|
| Conversation | A thread or group chat where participants exchange messages. |
| Message | Individual communication sent within a conversation, can include text or attachments. |
| Participant | A user or entity involved in a conversation, with roles and permissions. |
| Attachments | Files and documents associated with messages. |