Messaging
Overview
The StackOne unified API streamlines communication across diverse messaging platforms, handling variations in conversation structures, participant management, and message formats while supporting customer-specific routing and notification rules. It enables seamless message sending, receiving, and synchronization without relying on provider-specific schemas. With 2-way API interaction, chat and messaging systems can efficiently manage conversations from multiple sources through a single integration.
Benefits of the Messaging API
Here are some benefits of using our Messaging API that simplifies and enhances communication management:
Key Features
Feature | Description |
---|---|
Conversation Management | Easily create and manage conversations across multiple messaging platforms with unified fields |
Real-Time Message Sync | Keep messages, threads, and statuses synchronized across all integrated systems |
Real-Time Webhooks | Receive instant notifications for new messages, edits, and conversation updates |
Participant Management | Manage participants, roles, and permissions within conversations |
Attachments Support | Send and receive files, images, and documents within messages |
Entity Model and Relationships
The following diagram illustrates the key entities within the Messaging API:
Entity Definitions
Entity | Description |
---|---|
Conversation | A thread or group chat where participants exchange messages. |
Message | Individual communication sent within a conversation, can include text or attachments. |
Participant | A user or entity involved in a conversation, with roles and permissions. |
Attachments | Files and documents associated with messages. |