> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RT (Request Tracker)

> How to set up the RT (Request Tracker) connector, plus the actions that are available.

<div className="connector-page-header">
  <img src="https://stackone-logos.com/api/requesttracker/filled/svg" alt="RT (Request Tracker)" className="connector-page-icon" />

  <div className="connector-page-changelog">
    <div className="connector-page-version"><span className="connector-page-tag-preview connector-page-stage-tag">Preview</span><span>v0.1.0</span></div>
    <div><a href="/connectors/requesttracker/changelog">See changelog</a></div>
  </div>

  <div className="connector-page-header-meta">
    <div className="connector-page-subtitle"><a href="#actions">24 actions</a> · 1 auth method</div>

    <div className="connector-page-category-tags">
      <span className="connector-page-category-tag">Ticketing</span>
    </div>
  </div>
</div>

## Getting Started

<Steps>
  <Step title="Create or Select a Project">
    Set up a new project or select an existing one. See [Organizations & Projects](/gateway/concepts/organizations-and-projects).
  </Step>

  <Step title="Configure the Connector">
    Enable the connector and set up a Connector Profile in your project. See [Setup Connector Profile](/gateway/quickstart#setup-connector-profile).

    <Columns cols={2}>
      <Card title="Connector Profile · API Token" href="/connectors/requesttracker/guides/connector-profile/api-token" icon="https://stackone-logos.com/api/requesttracker/filled/svg" horizontal>
        Authenticate with an RT auth token, sent in the Authorization header as \`token \<TOKEN>\`. Requires RT 5.0+ with the built...
      </Card>
    </Columns>
  </Step>

  <Step title="Link an Account">
    Link an account [from the dashboard](/connect/managing-connectors/linking-accounts#link-from-the-dashboard) (or via [StackOne Hub](/embed/account-linking/overview)).

    See the guide for the authentication type chosen in the Connector Profile:

    <Columns cols={2}>
      <Card title="Link Account · API Token" href="/connectors/requesttracker/guides/link-account/api-token" icon="https://stackone-logos.com/api/requesttracker/filled/svg" horizontal />
    </Columns>
  </Step>

  <Step title="Use Actions">
    Connect an AI platform to the linked account's actions. See [AI Platforms](/connect/ai-platforms/overview).

    Other ways to call actions are listed in [Protocols & SDKs](/connect/protocols-and-sdks).
  </Step>
</Steps>

## Actions

<div className="connector-meta-library-section">
  <div className="connector-actions-controls not-prose" data-connector-actions-controls>
    <div className="connector-actions-controls__row">
      <input type="search" className="connector-actions-search" data-connector-actions-search placeholder="Search actions" aria-label="Search actions" />
    </div>
  </div>

  <div className="meta-library-count" data-connector-actions-count>24 actions</div>

  <div className="not-prose meta-library-table-container" data-connector-actions-table>
    <div className="connector-meta-library-grid">
      <div className="connector-meta-library-row">
        <div className="meta-library-grid-header-cell">Action</div>
        <div className="meta-library-grid-header-cell">Description</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_ticket_attachments" data-action-label="Get Ticket Attachments" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Ticket Attachments</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_ticket_attachments" aria-label="Copy requesttracker_get_ticket_attachments"><code className="connector-page-code">requesttracker\_get\_ticket\_attachments</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">List the attachments on a ticket</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_attachment" data-action-label="Get Attachment" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Attachment</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_attachment" aria-label="Copy requesttracker_get_attachment"><code className="connector-page-code">requesttracker\_get\_attachment</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single attachment by its ID</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_list_customfields" data-action-label="List Custom Fields" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>List Custom Fields</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_list_customfields" aria-label="Copy requesttracker_list_customfields"><code className="connector-page-code">requesttracker\_list\_customfields</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">List the custom fields defined in RT</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_customfield" data-action-label="Get Custom Field" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Custom Field</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_customfield" aria-label="Copy requesttracker_get_customfield"><code className="connector-page-code">requesttracker\_get\_customfield</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single custom field by its ID</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_create_customfield" data-action-label="Create Custom Field" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Create Custom Field</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_create_customfield" aria-label="Copy requesttracker_create_customfield"><code className="connector-page-code">requesttracker\_create\_customfield</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new custom field definition</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_list_queues" data-action-label="List Queues" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>List Queues</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_list_queues" aria-label="Copy requesttracker_list_queues"><code className="connector-page-code">requesttracker\_list\_queues</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">List the queues the authenticated user can see</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_queue" data-action-label="Get Queue" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Queue</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_queue" aria-label="Copy requesttracker_get_queue"><code className="connector-page-code">requesttracker\_get\_queue</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single queue by its ID or name</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_queue_customfields" data-action-label="Get Queue Custom Fields" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Queue Custom Fields</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_queue_customfields" aria-label="Copy requesttracker_get_queue_customfields"><code className="connector-page-code">requesttracker\_get\_queue\_customfields</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">List the ticket custom fields applied to a queue</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_create_queue" data-action-label="Create Queue" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Create Queue</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_create_queue" aria-label="Copy requesttracker_create_queue"><code className="connector-page-code">requesttracker\_create\_queue</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new queue</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_search_tickets" data-action-label="Search Tickets" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Search Tickets</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_search_tickets" aria-label="Copy requesttracker_search_tickets"><code className="connector-page-code">requesttracker\_search\_tickets</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Search tickets using TicketSQL, simple search, or a saved search</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_ticket" data-action-label="Get Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_ticket" aria-label="Copy requesttracker_get_ticket"><code className="connector-page-code">requesttracker\_get\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single ticket by its ID</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_create_ticket" data-action-label="Create Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Create Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_create_ticket" aria-label="Copy requesttracker_create_ticket"><code className="connector-page-code">requesttracker\_create\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new ticket in a queue</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_update_ticket" data-action-label="Update Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Update Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_update_ticket" aria-label="Copy requesttracker_update_ticket"><code className="connector-page-code">requesttracker\_update\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update a ticket's metadata (subject, status, owner, priority, custom fields, links)</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_delete_ticket" data-action-label="Delete Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Delete Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_delete_ticket" aria-label="Copy requesttracker_delete_ticket"><code className="connector-page-code">requesttracker\_delete\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete a ticket (sets its status to deleted)</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_take_ticket" data-action-label="Take Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Take Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_take_ticket" aria-label="Copy requesttracker_take_ticket"><code className="connector-page-code">requesttracker\_take\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Take ownership of an unowned ticket</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_untake_ticket" data-action-label="Untake Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Untake Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_untake_ticket" aria-label="Copy requesttracker_untake_ticket"><code className="connector-page-code">requesttracker\_untake\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Release ownership of a ticket you own</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_steal_ticket" data-action-label="Steal Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Steal Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_steal_ticket" aria-label="Copy requesttracker_steal_ticket"><code className="connector-page-code">requesttracker\_steal\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Take ownership of a ticket currently owned by someone else</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_reply_ticket" data-action-label="Reply To Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Reply To Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_reply_ticket" aria-label="Copy requesttracker_reply_ticket"><code className="connector-page-code">requesttracker\_reply\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add a public reply (correspondence) to a ticket</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_comment_ticket" data-action-label="Comment On Ticket" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Comment On Ticket</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_comment_ticket" aria-label="Copy requesttracker_comment_ticket"><code className="connector-page-code">requesttracker\_comment\_ticket</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add an internal comment to a ticket (not sent to requestors)</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_ticket_history" data-action-label="Get Ticket History" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Ticket History</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_ticket_history" aria-label="Copy requesttracker_get_ticket_history"><code className="connector-page-code">requesttracker\_get\_ticket\_history</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the list of transactions (history) for a ticket</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_list_transactions" data-action-label="Search Transactions" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Search Transactions</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_list_transactions" aria-label="Copy requesttracker_list_transactions"><code className="connector-page-code">requesttracker\_list\_transactions</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Search transactions using TransactionSQL</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_transaction" data-action-label="Get Transaction" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get Transaction</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_transaction" aria-label="Copy requesttracker_get_transaction"><code className="connector-page-code">requesttracker\_get\_transaction</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single transaction by its ID</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_list_users" data-action-label="List Users" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>List Users</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_list_users" aria-label="Copy requesttracker_list_users"><code className="connector-page-code">requesttracker\_list\_users</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">List users, optionally filtered by a JSON search query</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="requesttracker_get_user" data-action-label="Get User" data-action-scopes="" data-action-auth="API Token" data-action-auth-scopes="{&#x22;API Token&#x22;:[]}">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div>Get User</div>
          <div className="connector-meta-library-item-sub"><button type="button" className="connector-page-code-button" data-copy="requesttracker_get_user" aria-label="Copy requesttracker_get_user"><code className="connector-page-code">requesttracker\_get\_user</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single user by ID or username</div>
      </div>
    </div>
  </div>
</div>