> ## Documentation Index > Fetch the complete documentation index at: https://docs.stackone.com/llms.txt > Use this file to discover all available pages before exploring further. # Zoho Desk OAuth 2.0 connector profile – StackOne setup guide > Set up the OAuth 2.0 connector profile for Zoho Desk in StackOne. One-time admin setup required before your users can link Zoho Desk accounts via Hub. Administrator access to your Zoho account is required to create OAuth applications.
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Create OAuth Application

Create a server-based application in the Zoho API Console to obtain your OAuth credentials.

Create a new server-based application for the integration.

  • Click GET STARTED or ADD CLIENT
  • Select Server-based Applications
  • Click CREATE NOW

Enter the required application information.

  • Client Name: Enter a name (e.g., StackOne Integration)
  • Homepage URL: Enter your company website
  • Authorized Redirect URI: `https://api.stackone.com/connect/oauth2/zoho-desk/callback`
  • Click CREATE

After creation, navigate to the Client Secret tab to retrieve your credentials.

  • Copy the Client ID and paste it in the field below
  • Copy the Client Secret and paste it in the field below
  • Store these credentials securely

Configure Permissions in Zoho Desk

Before connecting, ensure the user who will authorize the connection has the correct permissions in Zoho Desk. The connector can only access data that the authorizing user is allowed to see and modify. Access in Zoho Desk is controlled by three layers, and all three must allow access for the connector to work. OAuth Scopes control which API endpoints the connector can call. Profile Permissions control which operations (view, create, edit, delete) the user can perform. Data Sharing Rules control which records the user can see. If any one of these blocks access, the connector will not be able to retrieve or modify that data.

By default, Zoho Desk may restrict which records a user can see. To allow the connector to access all relevant data, update the Data Sharing settings.

  • Log in to Zoho Desk as an Admin
  • Click the Settings gear icon (top right)
  • Go to User Management > Data Sharing
  • Click Edit (top right)
  • For each module you want the connector to access, set the access level to Public Read/Write/Delete (or Public Read Only if you only need read access)
  • Click Update
  • For more details, see Zoho Desk Data Sharing documentation

The connector inherits the permissions of the user who authorizes the connection. Ensure that the authorising user has a profile with sufficient access.

  • Click your avatar in the top-right corner to open the side panel
  • Click My Profile to open your profile page
  • In the left sidebar, your assigned Role and Permission (profile) is displayed under your name
  • Verify that the assigned profile has View, Create, Edit, and Delete permissions enabled for each module you need
  • Users with the Support Administrator profile have full access by default
  • If your profile does not have the required permissions, contact your organisation's Admin to update your profile assignment
Enables actions: Create Ticket, Get Ticket, List All Associated Tickets, List Tickets, List Tickets By Contact, Move Ticket, Move Tickets To Trash, Update Ticket

Required if you want to list, view, create, update, or delete tickets.

  • In Data Sharing, set the Tickets module to access level Public Read/Write/Delete
  • In the user's Profile, enable View, Create, Edit, and Delete for Tickets under Module Permissions
Enables actions: Create Account, Create Contact, Delete Accounts, Delete Contacts, Get Account, Get Contact, List Accounts, List Contacts, List Tickets By Contact, Update Account, Update Contact

Required if you want to manage contacts or accounts.

  • In Data Sharing, set the Contacts and Accounts modules to access level Public Read/Write/Delete
  • In the user's Profile, enable View, Create, Edit, and Delete for Contacts and Accounts under Module Permissions
Enables actions: Add Agent, Add Department, Create Skill, Create Skill Type, Delete Skill, Delete Skill Type, Disable Department, Enable Department, Get Agent, Get Department, Get Organization, Get Skill, Get Skill Type, List Agents, List Departments, List Organizations, List Skill Types, List Skills, Update Agent, Update Department, Update Skill, Update Skill Type

Required if you want to manage departments, skills, or other organizational settings.

  • In the user's Profile, enable the relevant Administrative Permissions such as Departments and Manage Agents
  • This controls access to departments, agent skills, and help desk configuration
Enables actions: Add Agent, Add Department, Disable Department, Enable Department, Get Agent, Get Department, Get Organization, List Agents, List Departments, List Organizations, Update Agent, Update Department

Always required. Provides access to organizations, agents, and departments.

  • This is included by default in all connections
  • No additional configuration is needed
## Creating the StackOne Connector Profile To create the Connector Profile in StackOne for Zoho Desk: Login to StackOne and navigate to [Connector Profiles](https://app.stackone.com/connector_profiles)
  • Click + Connector Profile
  • Search for and select Zoho Desk
  • Select Type as OAuth 2.0
  • Fill out the fields using details retrieved from your provider:
    • Client ID
    • Client Secret
    • OAuth Scopes (Optional)
  • (Optional) Select Actions to be enabled for this Connector Profile
  • Click Create profile
 Congratulations! The new Connector Profile will now show up in your project ready to be used. You can now continue to Link Accounts for Zoho Desk.