Actions

43 actions

Action

Description

List Brands

Retrieve a paginated list of all brands in the Zendesk account, sorted by name

Get Brand

Retrieve complete details for a single brand by its numeric Zendesk ID

Create Brand

Create a new brand with a unique subdomain, name, and optional Help Center and identity settings

Update Brand

Update one or more properties of an existing brand by its ID

Delete Brand

Permanently delete a brand from the Zendesk account by its ID

List Groups

Retrieve a paginated list of all agent groups in the Zendesk account

Get Group

Retrieve complete details for a single agent group by its numeric Zendesk ID

Create Group

Create a new agent group for organizing ticket routing and agent assignment workflows

Update Group

Update the name, description, or visibility of an existing agent group by its ID

Delete Group

Permanently delete a group from Zendesk by its ID (soft delete - group ID is preserved in ticket history)

List Organizations

Retrieve a paginated list of all organizations in the Zendesk account

Get Organization

Retrieve complete details for a single organization by its numeric Zendesk ID

Search Organizations

Look up organizations by external ID or name using case-insensitive exact matching

Create Organization

Create a new organization to group end users and control ticket visibility and routing

Update Organization

Update one or more properties of an existing organization by its ID

Delete Organization

Permanently delete an organization from the Zendesk account by its ID

Search Zendesk tickets, users, organizations, and groups using Zendesk's powerful query string syntax with filters, oper...

List Tags

Retrieve the most popular tags used across tickets in the last 60 days, sorted by decreasing usage count

Search Tags

Autocomplete search for tags by name prefix to find registered and recently used tags

Count Tags

Get an approximate total count of all tags in the Zendesk account

List Ticket Tags

Retrieve all tags currently applied to a specific ticket by its ID

Add Tags To Ticket

Add one or more tags to a ticket without removing its existing tags, with optional safe-update collision protection

Set Ticket Tags

Replace all existing tags on a ticket with a new set of tags

Remove Tags From Ticket

Remove specific tags from a ticket while leaving all other existing tags in place, with optional safe-update collision p...

List Ticket Attachments

Retrieve all file attachments across every comment on a specific ticket

Get Ticket Attachment

Retrieve metadata and download URL for a specific attachment by its attachment ID

List Ticket Comments

Retrieve all comments (public replies and internal notes) for a specific ticket in chronological order

Get Ticket Comment

Retrieve a specific comment from a ticket's conversation thread by ticket ID and comment ID

List Tickets

Retrieve a paginated list of all tickets in the Zendesk account across all statuses

Get Ticket

Retrieve complete details for a single support ticket by its numeric Zendesk ID

Create Ticket

Create a new support ticket with a subject, initial comment, and optional requester, assignee, priority, type, tags, and...

Update Ticket

Update an existing ticket's properties, add a comment, change status, reassign it, or modify tags and custom fields

List Ticket Types

Retrieve the four built-in Zendesk ticket type classifications as a static list

Get Ticket Type

Retrieve the details of a specific Zendesk ticket type by its type ID string

List Triggers

Retrieve all ticket automation triggers with optional filtering by active status or category and configurable sorting

Get Trigger

Retrieve the full configuration of a specific trigger including its conditions, actions, and category

Search Triggers

Search for triggers by title keyword with optional filtering by active status, category, and sorting

Create Trigger

Create a new ticket automation trigger with defined conditions and actions for automatic workflow execution

Update Trigger

Update an existing trigger's title, conditions, actions, or settings (note - conditions and actions arrays are fully rep...

Delete Trigger

Permanently delete a trigger from the Zendesk account by its ID

List Users

Retrieve a paginated list of all users in the Zendesk account including agents, admins, and end users

Get User

Retrieve complete profile details for a single Zendesk user by their numeric user ID

Get Current User

Retrieve the profile of the currently authenticated Zendesk user based on the active API credentials