> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect RT (Request Tracker) with Username and Password – StackOne Hub

> Link a RT (Request Tracker) account in the StackOne Hub using Username and Password. End-user guide to authorize the integration and start using RT (Request Tracker) actions.

> [!WARNING]
>
> You need access to an existing Request Tracker instance (RT is self-hosted, so this is your organization's own RT server) and an account on it with permission to the tickets, queues, and users you want StackOne to reach. If your organization does not have an RT instance yet, see [Best Practical's Request Tracker](https://bestpractical.com/request-tracker) for installation and hosting options.

## Connect Request Tracker with your account credentials

StackOne connects to your self-hosted Request Tracker (RT) instance using the same **Username** and **Password** you use to sign in on RT's **Login** screen, plus your **Instance URL**.

**1. Find your Instance URL and account credentials**

Open your organization's RT instance in a browser and sign in on the **Login** screen.

<ul>
  <li>Your **Instance URL** is the base address of your RT instance shown in the browser address bar.</li>
  <li>Format: `https://{your-rt-host}`</li>
  <li>Example: `https://rt.example.com`</li>
  <li>Copy the **Instance URL** across.</li>
  <li>Copy the **Username** you sign in with across.</li>
  <li>Copy the same **Password** you sign in with across.</li>
</ul>

![The Request Tracker Login screen with the Username, Password, and Login fields highlighted](https://mintcdn.com/stackone-60/ALPPQ4H1DsYO86SJ/connectors/requesttracker/images/basic-config-login.png?fit=max\&auto=format\&n=ALPPQ4H1DsYO86SJ\&q=85\&s=b0843d1927cc6394ad6bb089d31d44ef)

## Link the Account

**1. Connect**

<ul>
  <li>Click **Connect**.</li>
  <li>If applicable, the provider will redirect you to a sign-in or authorization page. Complete the provider's authorization flow.</li>
  <li>Once authorization is successful, you will see a confirmation popup.</li>
</ul>

**2. Use Actions**

Connect an AI platform to the linked account's actions. See [AI Platforms](https://docs.stackone.com/connect/ai-platforms/overview.md).

Other ways to call actions are listed in [Protocols & SDKs](https://docs.stackone.com/connect/protocols-and-sdks.md).


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