> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stackone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gladly

> 65 actions available for Gladly through StackOne. Use via Actions RPC, Toolset SDK, MCP, or A2A.

<div className="not-prose" style={{ display: 'flex', alignItems: 'center', gap: '12px', marginBottom: '24px' }}>
  <img src="https://stackone-logos.com/api/gladly/filled/png" alt="Gladly" className="connector-page-icon" style={{ width: '48px', height: '48px', borderRadius: '10px', padding: '2px' }} />

  <div>
    <div style={{ fontSize: '24px', fontWeight: '600' }}>Gladly</div>
    <div className="connector-page-subtitle" style={{ fontSize: '14px' }}>65 actions · 1 auth method</div>

    <div style={{ display: 'flex', flexWrap: 'wrap', gap: '6px', marginTop: '8px' }}>
      <span className="connector-page-tag-beta" style={{ display: 'inline-block', padding: '2px 8px', borderRadius: '4px', fontSize: '11px', fontWeight: '500' }}>Beta</span>
      <span className="connector-page-category-tag" style={{ display: 'inline-block', padding: '2px 8px', borderRadius: '4px', fontSize: '11px', fontWeight: '500' }}>CRM</span>
    </div>
  </div>
</div>

## Authentication

<Columns cols={2}>
  <Card title="API Key">
    The steps in this guide require the API User permission in Gladly.

    Guides: [Connector Profile](/connectors/gladly/guides/connector-profile/api-key), [Link Account](/connectors/gladly/guides/link-account/api-key)
  </Card>
</Columns>

<div className="connector-meta-library-section">
  <div className="connector-meta-library-title">Actions</div>

  <div className="connector-actions-controls not-prose" data-connector-actions-controls>
    <div className="connector-actions-controls__row">
      <input type="search" className="connector-actions-search" data-connector-actions-search placeholder="Search actions" aria-label="Search actions" />
    </div>
  </div>

  <div className="meta-library-count" data-connector-actions-count>65 actions</div>

  <div className="not-prose meta-library-table-container" data-connector-actions-table>
    <div className="connector-meta-library-grid" style={{ gridTemplateColumns: '200px 1fr' }}>
      <div className="connector-meta-library-row">
        <div className="meta-library-grid-header-cell">Action</div>
        <div className="meta-library-grid-header-cell">Description</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_agents" data-action-label="List Agents" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Agents</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_agents" aria-label="Copy gladly_list_agents"><code className="connector-page-code">gladly\_list\_agents</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of agents in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_agent" data-action-label="Get Agent" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Agent</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_agent" aria-label="Copy gladly_get_agent"><code className="connector-page-code">gladly\_get\_agent</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single agent profile by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_agent_call_recorder" data-action-label="Get Agent CallRecorder" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Agent CallRecorder</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_agent_call_recorder" aria-label="Copy gladly_get_agent_call_recorder"><code className="connector-page-code">gladly\_get\_agent\_call\_recorder</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the active call recording status for an agent.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_agent_call_recorder" data-action-label="Update Agent CallRecorder" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Agent CallRecorder</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_agent_call_recorder" aria-label="Copy gladly_update_agent_call_recorder"><code className="connector-page-code">gladly\_update\_agent\_call\_recorder</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update the active call recording status for an agent.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_search_public_answers" data-action-label="Search Public Answers" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Search Public Answers</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_search_public_answers" aria-label="Copy gladly_search_public_answers"><code className="connector-page-code">gladly\_search\_public\_answers</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Search public answers by query string.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_public_answers" data-action-label="List Public Answers" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Public Answers</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_public_answers" aria-label="Copy gladly_list_public_answers"><code className="connector-page-code">gladly\_list\_public\_answers</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the first 1000 public answers sorted alphabetically.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_public_answer" data-action-label="Get Public Answer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Public Answer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_public_answer" aria-label="Copy gladly_get_public_answer"><code className="connector-page-code">gladly\_get\_public\_answer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single public answer by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_answers" data-action-label="Get Answers" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Answers</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_answers" aria-label="Copy gladly_get_answers"><code className="connector-page-code">gladly\_get\_answers</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve all answers in the organization.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_answer" data-action-label="Add Answer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Answer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_answer" aria-label="Copy gladly_add_answer"><code className="connector-page-code">gladly\_add\_answer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new answer in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_answer" data-action-label="Get Answer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Answer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_answer" aria-label="Copy gladly_get_answer"><code className="connector-page-code">gladly\_get\_answer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single answer by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_answer" data-action-label="Update Answer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Answer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_answer" aria-label="Copy gladly_update_answer"><code className="connector-page-code">gladly\_update\_answer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update an existing answer by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_answer" data-action-label="Delete Answer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Answer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_answer" aria-label="Copy gladly_delete_answer"><code className="connector-page-code">gladly\_delete\_answer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete an answer by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_answer_content" data-action-label="Get Answer Content" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Answer Content</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_answer_content" aria-label="Copy gladly_get_answer_content"><code className="connector-page-code">gladly\_get\_answer\_content</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the content of an answer by language and type.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_or_update_answer_content" data-action-label="Add Or Update Answer Content" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Or Update Answer Content</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_or_update_answer_content" aria-label="Copy gladly_add_or_update_answer_content"><code className="connector-page-code">gladly\_add\_or\_update\_answer\_content</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add or update the content of an answer for a specific language and type.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_answer_content" data-action-label="Delete Answer Content" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Answer Content</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_answer_content" aria-label="Copy gladly_delete_answer_content"><code className="connector-page-code">gladly\_delete\_answer\_content</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete the content of an answer for a specific language and type.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_audiences" data-action-label="List Audiences" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Audiences</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_audiences" aria-label="Copy gladly_list_audiences"><code className="connector-page-code">gladly\_list\_audiences</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of audiences in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_business_hours" data-action-label="List Business Hours" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Business Hours</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_business_hours" aria-label="Copy gladly_list_business_hours"><code className="connector-page-code">gladly\_list\_business\_hours</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of business hours configurations.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_business_hours" data-action-label="Create Business Hours" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Business Hours</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_business_hours" aria-label="Copy gladly_create_business_hours"><code className="connector-page-code">gladly\_create\_business\_hours</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new business hours configuration.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_business_hours" data-action-label="Get Business Hours" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Business Hours</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_business_hours" aria-label="Copy gladly_get_business_hours"><code className="connector-page-code">gladly\_get\_business\_hours</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single business hours configuration by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_business_hours" data-action-label="Update Business Hours" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Business Hours</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_business_hours" aria-label="Copy gladly_update_business_hours"><code className="connector-page-code">gladly\_update\_business\_hours</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update an existing business hours configuration.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_business_hours" data-action-label="Delete Business Hours" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Business Hours</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_business_hours" aria-label="Copy gladly_delete_business_hours"><code className="connector-page-code">gladly\_delete\_business\_hours</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete a business hours configuration by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_send_sms" data-action-label="Send SMS" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Send SMS</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_send_sms" aria-label="Copy gladly_send_sms"><code className="connector-page-code">gladly\_send\_sms</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Send an SMS message to a customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_send_email" data-action-label="Send Email" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Send Email</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_send_email" aria-label="Copy gladly_send_email"><code className="connector-page-code">gladly\_send\_email</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Send an email message to a customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_conversations_for_customer" data-action-label="Get Conversations For Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Conversations For Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_conversations_for_customer" aria-label="Copy gladly_get_conversations_for_customer"><code className="connector-page-code">gladly\_get\_conversations\_for\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve all conversations for a customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_conversation" data-action-label="Get Conversation" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Conversation</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_conversation" aria-label="Copy gladly_get_conversation"><code className="connector-page-code">gladly\_get\_conversation</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve conversation metadata by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_conversation_items" data-action-label="List Conversation Items" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Conversation Items</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_conversation_items" aria-label="Copy gladly_list_conversation_items"><code className="connector-page-code">gladly\_list\_conversation\_items</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve all items in a conversation timeline.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_conversation" data-action-label="Update Conversation" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Conversation</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_conversation" aria-label="Copy gladly_update_conversation"><code className="connector-page-code">gladly\_update\_conversation</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update the assignee or status of a conversation.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_conversation_item" data-action-label="Create Conversation Item" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Conversation Item</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_conversation_item" aria-label="Copy gladly_create_conversation_item"><code className="connector-page-code">gladly\_create\_conversation\_item</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add a conversation item to a customer's timeline.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_conversation_item" data-action-label="Get Conversation Item" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Conversation Item</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_conversation_item" aria-label="Copy gladly_get_conversation_item"><code className="connector-page-code">gladly\_get\_conversation\_item</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single conversation item by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_conversation_item" data-action-label="Delete Conversation Item" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Conversation Item</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_conversation_item" aria-label="Copy gladly_delete_conversation_item"><code className="connector-page-code">gladly\_delete\_conversation\_item</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete a conversation item by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_conversation_item_media" data-action-label="Get Conversation Item Media" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Conversation Item Media</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_conversation_item_media" aria-label="Copy gladly_get_conversation_item_media"><code className="connector-page-code">gladly\_get\_conversation\_item\_media</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the media recording file for a conversation item.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_voice_transcript" data-action-label="Get Voice Transcript" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Voice Transcript</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_voice_transcript" aria-label="Copy gladly_get_voice_transcript"><code className="connector-page-code">gladly\_get\_voice\_transcript</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve the voice transcript for a phone call or voicemail.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_conversation_item_attachment" data-action-label="Get Conversation Item Attachment" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Conversation Item Attachment</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_conversation_item_attachment" aria-label="Copy gladly_get_conversation_item_attachment"><code className="connector-page-code">gladly\_get\_conversation\_item\_attachment</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a redirect URL for an attachment on a conversation item.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_conversation_item_for_customer" data-action-label="Create Conversation Item For Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Conversation Item For Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_conversation_item_for_customer" aria-label="Copy gladly_create_conversation_item_for_customer"><code className="connector-page-code">gladly\_create\_conversation\_item\_for\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add a conversation item to an existing customer's timeline.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_conversation_item_for_customer" data-action-label="Delete Conversation Item For Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Conversation Item For Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_conversation_item_for_customer" aria-label="Copy gladly_delete_conversation_item_for_customer"><code className="connector-page-code">gladly\_delete\_conversation\_item\_for\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete a conversation item for a specific customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_topics_to_conversation" data-action-label="Add Topics To Conversation" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Topics To Conversation</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_topics_to_conversation" aria-label="Copy gladly_add_topics_to_conversation"><code className="connector-page-code">gladly\_add\_topics\_to\_conversation</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add topics to a conversation.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_topic_from_conversation" data-action-label="Delete Topic From Conversation" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Topic From Conversation</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_topic_from_conversation" aria-label="Copy gladly_delete_topic_from_conversation"><code className="connector-page-code">gladly\_delete\_topic\_from\_conversation</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Remove a topic from a conversation.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_note" data-action-label="Add Note" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Note</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_note" aria-label="Copy gladly_add_note"><code className="connector-page-code">gladly\_add\_note</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add an internal note to a conversation.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_note" data-action-label="Get Note" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Note</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_note" aria-label="Copy gladly_get_note"><code className="connector-page-code">gladly\_get\_note</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a specific note from a conversation.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_reply_to_message" data-action-label="Reply To Message" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Reply To Message</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_reply_to_message" aria-label="Copy gladly_reply_to_message"><code className="connector-page-code">gladly\_reply\_to\_message</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Send a reply to a conversation item.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_find_customers" data-action-label="Find Customers" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Find Customers</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_find_customers" aria-label="Copy gladly_find_customers"><code className="connector-page-code">gladly\_find\_customers</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Search for customers by email, phone number, or external ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_customer" data-action-label="Get Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_customer" aria-label="Copy gladly_get_customer"><code className="connector-page-code">gladly\_get\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a customer profile by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_customer" data-action-label="Create Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_customer" aria-label="Copy gladly_create_customer"><code className="connector-page-code">gladly\_create\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new customer profile in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_customer" data-action-label="Update Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_customer" aria-label="Copy gladly_update_customer"><code className="connector-page-code">gladly\_update\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update a customer profile by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_delete_customer" data-action-label="Delete Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Delete Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_delete_customer" aria-label="Copy gladly_delete_customer"><code className="connector-page-code">gladly\_delete\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Delete a customer and all associated conversations.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_events" data-action-label="List Events" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Events</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_events" aria-label="Copy gladly_list_events"><code className="connector-page-code">gladly\_list\_events</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a stream of events from Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_custom_attribute" data-action-label="Get Custom Attribute" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Custom Attribute</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_custom_attribute" aria-label="Copy gladly_get_custom_attribute"><code className="connector-page-code">gladly\_get\_custom\_attribute</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a custom attribute (freeform topic) by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_inboxes" data-action-label="List Inboxes" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Inboxes</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_inboxes" aria-label="Copy gladly_list_inboxes"><code className="connector-page-code">gladly\_list\_inboxes</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of inboxes in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_inbox" data-action-label="Get Inbox" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Inbox</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_inbox" aria-label="Copy gladly_get_inbox"><code className="connector-page-code">gladly\_get\_inbox</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single inbox by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_organization" data-action-label="Get Organization" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Organization</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_organization" aria-label="Copy gladly_get_organization"><code className="connector-page-code">gladly\_get\_organization</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve metadata about the Gladly organization.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_recipient_collection" data-action-label="Create Recipient Collection" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Recipient Collection</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_recipient_collection" aria-label="Copy gladly_create_recipient_collection"><code className="connector-page-code">gladly\_create\_recipient\_collection</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new recipient collection for an existing proactive campaign.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_tasks" data-action-label="List Tasks" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Tasks</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_tasks" aria-label="Copy gladly_list_tasks"><code className="connector-page-code">gladly\_list\_tasks</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of tasks for a customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_task" data-action-label="Get Task" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Task</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_task" aria-label="Copy gladly_get_task"><code className="connector-page-code">gladly\_get\_task</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single task by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_task" data-action-label="Create Task" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Task</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_task" aria-label="Copy gladly_create_task"><code className="connector-page-code">gladly\_create\_task</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new task for a customer.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_create_task_for_customer" data-action-label="Create Task For Customer" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Create Task For Customer</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_create_task_for_customer" aria-label="Copy gladly_create_task_for_customer"><code className="connector-page-code">gladly\_create\_task\_for\_customer</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add a task to an existing customer's conversation timeline.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_task" data-action-label="Update Task" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Task</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_task" aria-label="Copy gladly_update_task"><code className="connector-page-code">gladly\_update\_task</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update an existing task by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_task_comment" data-action-label="Add Task Comment" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Task Comment</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_task_comment" aria-label="Copy gladly_add_task_comment"><code className="connector-page-code">gladly\_add\_task\_comment</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Add a comment to an existing task.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_task_comments" data-action-label="Get Task Comments" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Task Comments</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_task_comments" aria-label="Copy gladly_get_task_comments"><code className="connector-page-code">gladly\_get\_task\_comments</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve all comments for a task.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_task_comment" data-action-label="Get Task Comment" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Task Comment</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_task_comment" aria-label="Copy gladly_get_task_comment"><code className="connector-page-code">gladly\_get\_task\_comment</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single task comment by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_teams" data-action-label="List Teams" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Teams</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_teams" aria-label="Copy gladly_list_teams"><code className="connector-page-code">gladly\_list\_teams</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of teams in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_team" data-action-label="Get Team" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Team</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_team" aria-label="Copy gladly_get_team"><code className="connector-page-code">gladly\_get\_team</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single team by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_list_topics" data-action-label="List Topics" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>List Topics</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_list_topics" aria-label="Copy gladly_list_topics"><code className="connector-page-code">gladly\_list\_topics</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a list of topics in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_add_topic" data-action-label="Add Topic" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Add Topic</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_add_topic" aria-label="Copy gladly_add_topic"><code className="connector-page-code">gladly\_add\_topic</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Create a new topic in Gladly.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_get_topic" data-action-label="Get Topic" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Get Topic</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_get_topic" aria-label="Copy gladly_get_topic"><code className="connector-page-code">gladly\_get\_topic</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Retrieve a single topic by ID.</div>
      </div>

      <div className="connector-meta-library-row" data-action-id="gladly_update_topic" data-action-label="Update Topic" data-action-scopes="">
        <div className="meta-library-grid-cell connector-meta-library-item-cell">
          <div style={{ fontWeight: '500' }}>Update Topic</div>
          <div style={{ marginTop: '4px' }}><button type="button" className="connector-page-code-button" data-copy="gladly_update_topic" aria-label="Copy gladly_update_topic"><code className="connector-page-code">gladly\_update\_topic</code></button></div>
        </div>

        <div className="meta-library-grid-cell meta-library-grid-cell--description">Update an existing topic by ID.</div>
      </div>
    </div>
  </div>
</div>

## Getting Started

<Steps>
  <Step title="Create or Select a Project">
    Set up a new project or select an existing one. See the [Projects Guide](/guides/managing-projects).
  </Step>

  <Step title="Configure the Connector">
    Enable the connector and set up a connector profile in your project. See [Managing Connectors](/guides/explore-connectors).

    <Columns cols={2}>
      <Card title="Connector Profile" href="/connectors/gladly/guides/connector-profile/api-key" icon="https://stackone-logos.com/api/gladly/filled/png" horizontal>
        Gladly - API Key
      </Card>
    </Columns>
  </Step>

  <Step title="Link an Account">
    Connect an account using [StackOne Hub](/guides/embedding-stackone-hub) or [Auth Link](/guides/auth-link).

    <Columns cols={2}>
      <Card title="Link Account" href="/connectors/gladly/guides/link-account/api-key" icon="https://stackone-logos.com/api/gladly/filled/png" horizontal>
        Gladly - API Key
      </Card>
    </Columns>
  </Step>

  <Step title="Use Actions">
    Invoke actions using one of the methods below:

    * [MCP](/mcp/quickstart) – Model Context Protocol for AI assistants
    * [A2A](/a2a/quickstart) – Agent-to-Agent protocol
    * [AI Toolset (TypeScript)](/agents/typescript/introduction) – TypeScript SDK for AI agents
    * [AI Toolset (Python)](/agents/python/introduction) – Python SDK for AI agents
    * [Actions RPC](/platform/api-reference/actions/make-an-rpc-call-to-an-action) – Direct API calls
    * [Playground](/guides/playground) – Test actions in the dashboard
  </Step>
</Steps>