Actions

92 actions

Action

Description

List Agents

Retrieve a list of all agents

Get Agent

Retrieve a specific agent by ID

Get Authenticated Agent

Retrieve the currently authenticated agent's profile

Create Agent

Create a new agent in Freshservice

Update Agent

Update an existing agent

Deactivate Agent

Deactivate an agent

Filter Agents

Search agents using query language

Forget Agent

Permanently delete an agent and their tickets

List Assets

Retrieve a list of all assets

Get Asset

Retrieve a specific asset by display ID

Create Asset

Create a new asset

Update Asset

Update an existing asset

Delete Asset

Delete an asset (moves to trash)

Filter Assets

Search assets using query language

List Changes

Retrieve a list of all changes

Get Change

Retrieve a specific change by ID

Create Change

Create a new change request

Update Change

Update an existing change

Delete Change

Delete a change

List Contracts

Retrieve a list of all contracts

Get Contract

Retrieve a specific contract by ID

Create Contract

Create a new contract

Update Contract

Update an existing contract

Submit Contract For Approval

Submit a contract for approval

Approve Contract

Approve a pending contract

Reject Contract

Reject a pending contract

List Contract Types

Retrieve all contract types

List Departments

Retrieve a list of all departments

Get Department

Retrieve a specific department by ID

Create Department

Create a new department

Update Department

Update an existing department

Delete Department

Delete a department

Filter Departments

Search departments using query language

List Groups

Retrieve a list of all groups

Get Group

Retrieve a specific group by ID

Create Group

Create a new group

Update Group

Update an existing group

Delete Group

Delete a group

List Locations

Retrieve a list of all locations

List Problems

Retrieve a list of all problems

Get Problem

Retrieve a specific problem by ID

Create Problem

Create a new problem

Update Problem

Update an existing problem

Delete Problem

Delete a problem

List Releases

Retrieve a list of all releases

Get Release

Retrieve a specific release by ID

Create Release

Create a new release

Update Release

Update an existing release

Delete Release

Delete a release

List Requesters

Retrieve a list of all requesters

Get Requester

Retrieve a specific requester by ID

Filter Requesters

Search requesters using query language

Create Requester

Create a new requester

Update Requester

Update an existing requester

Deactivate Requester

Deactivate a requester

Forget Requester

Permanently delete a requester's data

List Solution Categories

Retrieve all solution categories

Get Solution Category

Retrieve a specific solution category by ID

Create Solution Category

Create a new solution category

Update Solution Category

Update an existing solution category

Delete Solution Category

Delete a solution category

Get Solution Folder

Retrieve a specific solution folder by ID

Create Solution Folder

Create a new solution folder

Update Solution Folder

Update an existing solution folder

Delete Solution Folder

Delete a solution folder

List Solution Folders

Retrieve all solution folders

List Solution Articles

Retrieve all knowledge base articles

Get Solution Article

Retrieve a specific solution article by ID

Create Solution Article

Create a new knowledge base article

Update Solution Article

Update an existing knowledge base article

Delete Solution Article

Delete a solution article (moves to trash)

List Tickets

Retrieve a paginated list of all tickets

Get Ticket

Retrieve a single ticket by ID

Create Ticket

Create a new support ticket

Update Ticket

Update an existing ticket

Delete Ticket

Delete a ticket (moves to trash)

Filter Tickets

Search tickets using query language

List Ticket Conversations

Retrieve all conversations for a ticket

Create Ticket Reply

Add a public reply to a ticket

List Ticket Tasks

Retrieve all tasks for a ticket

Create Ticket Task

Create a task on a ticket

Get Ticket Task

Retrieve a specific task on a ticket

Update Ticket Task

Update a task on a ticket

Delete Ticket Task

Delete a task from a ticket

List Ticket Time Entries

Retrieve all time entries for a ticket

Create Ticket Time Entry

Log time spent on a ticket

Get Ticket Time Entry

Retrieve a specific time entry for a ticket

Update Ticket Time Entry

Update a time entry on a ticket

Delete Ticket Time Entry

Delete a time entry from a ticket

Create Child Ticket

Create a child ticket under an existing ticket

Get Ticket Activity

Retrieve activity log for a ticket

List Vendors

Retrieve a list of all vendors