73 actions

Action

Description

List Agents

Retrieve a list of all agents in Freshdesk

Get Agent

Retrieve a specific agent by ID

Get Authenticated Agent

Retrieve the currently authenticated agent's profile

Create Agent

Create a new agent in Freshdesk

Update Agent

Update an existing agent in Freshdesk

Delete Agent

Delete an agent from Freshdesk

Search Agents

Search for agents by name or email using autocomplete

List Canned Response Folders

List all canned response folders

Get Canned Response Folder

Retrieve a specific canned response folder and its responses

Get Canned Response Folder Responses

Retrieve detailed canned responses in a folder

Get Canned Response

Retrieve a specific canned response by ID

Create Canned Response Folder

Create a new canned response folder

Update Canned Response Folder

Update an existing canned response folder

Create Canned Response

Create a new canned response in Freshdesk

Update Canned Response

Update an existing canned response in Freshdesk

List Companies

Retrieve a paginated list of all companies in Freshdesk

Get Company

Retrieve detailed information about a specific company by its ID

Create Company

Create a new company in Freshdesk

Update Company

Update an existing company in Freshdesk

Delete Company

Permanently delete a company from Freshdesk

Search Companies

Search companies by name using autocomplete

List Company Fields

Retrieve all company fields configured in Freshdesk

List Contacts

Retrieve a paginated list of contacts

Get Contact

Retrieve a single contact by ID

Create Contact

Create a new contact

Update Contact

Update an existing contact

Delete Contact

Soft delete a contact

Restore Contact

Restore a previously deleted contact

Search Contacts

Search contacts by keyword using autocomplete

List Contact Fields

Retrieve all contact fields configured in Freshdesk

List Ticket Conversations

Retrieve all conversations for a specific ticket

Create Reply

Reply to a ticket

Create Note

Add a note to a ticket

Update Conversation

Update the body of an existing conversation

Delete Conversation

Delete an existing conversation

Forward Ticket

Forward a ticket to external email addresses

List Groups

Retrieve a paginated list of all agent groups in the Freshdesk account

Get Group

Retrieve details of a specific group by its ID

Create Group

Create a new agent group for ticket assignment and escalation

Update Group

Update an existing group's properties and membership

Delete Group

Permanently delete a group from Freshdesk

List Products

Retrieve all products configured in the helpdesk

Get Product

Retrieve a specific product by ID

List Roles

List all roles in the helpdesk

Get Role

Retrieve a specific role by ID

List Solution Categories

Retrieve all solution categories in the knowledge base

Get Solution Category

Retrieve a specific solution category by ID

Create Solution Category

Create a new solution category in the knowledge base

Update Solution Category

Update an existing solution category

Delete Solution Category

Delete a solution category from the knowledge base

List Solution Folders

Retrieve all folders within a solution category

Get Solution Folder

Retrieve a specific solution folder by ID

Create Solution Folder

Create a new solution folder within a category

Update Solution Folder

Update an existing solution folder

Delete Solution Folder

Delete a solution folder from the knowledge base

List Solution Articles

Retrieve all articles within a solution folder

Get Solution Article

Retrieve a specific solution article by ID

Create Solution Article

Create a new solution article within a folder

Update Solution Article

Update an existing solution article

Delete Solution Article

Delete a solution article from the knowledge base

List Tickets

Retrieve a paginated list of all tickets

Get Ticket

Retrieve a single ticket by ID

Create Ticket

Create a new support ticket

Update Ticket

Update an existing ticket

Delete Ticket

Permanently delete a ticket

Restore Ticket

Restore a previously deleted ticket

Filter Tickets

Search tickets using Freshdesk query language

List Ticket Fields

Retrieve all ticket fields configured in the helpdesk

List Time Entries

Retrieve all time entries across all tickets

Create Time Entry

Create a new time entry for a ticket

Update Time Entry

Update an existing time entry

Delete Time Entry

Delete a time entry

Toggle Timer

Start or stop the timer on a time entry