37 actions

Action

Description

List Change Requests

List Change Requests from BMC Helix ITSM (queries the CHG:ChangeInterface form).

Get Change Request

Get a single Change Request by its AR System Request ID (from the CHG:ChangeInterface form).

Create Change Request

Create a Change Request in BMC Helix ITSM (posts to the CHG:ChangeInterface\_Create create interface form).

Update Change Request

Update an existing Change Request by AR System Request ID (modifies the CHG:ChangeInterface form).

List Companies

List Companies from BMC Helix ITSM (queries the COM:Company form).

Get Company

Get a single Company by its AR System Request ID (from the COM:Company form).

Create Company

Create a Company in BMC Helix ITSM (posts to the COM:Company form).

Update Company

Update an existing Company by AR System Request ID (modifies the COM:Company form).

List Incidents

List Incidents from BMC Helix ITSM (queries the HPD:IncidentInterface form).

Get Incident

Get a single Incident by its AR System Request ID (from the HPD:IncidentInterface form).

Create Incident

Create an Incident in BMC Helix ITSM (posts to the HPD:IncidentInterface\_Create create interface form).

Update Incident

Update an existing Incident by AR System Request ID (modifies the HPD:IncidentInterface form).

List Known Errors

List Known Errors from BMC Helix ITSM (queries the PBM:KnownErrorInterface form).

Get Known Error

Get a single Known Error by its AR System Request ID (from the PBM:KnownErrorInterface form).

Create Known Error

Create a Known Error in BMC Helix ITSM (posts to the PBM:KnownErrorInterface\_Create create interface form).

Update Known Error

Update an existing Known Error by AR System Request ID (modifies the PBM:KnownErrorInterface form).

List Persons

List People from BMC Helix ITSM (queries the CTM:People form).

Get Person

Get a single Person by its AR System Request ID (from the CTM:People form).

Create Person

Create a Person in BMC Helix ITSM (posts to the CTM:People form).

Update Person

Update an existing Person by AR System Request ID (modifies the CTM:People form).

List Problem Investigations

List Problem Investigations from BMC Helix ITSM (queries the PBM:ProblemInterface form).

Get Problem Investigation

Get a single Problem Investigation by its AR System Request ID (from the PBM:ProblemInterface form).

Create Problem Investigation

Create a Problem Investigation in BMC Helix ITSM (posts to the PBM:ProblemInterface\_Create create interface form).

Update Problem Investigation

Update an existing Problem Investigation by AR System Request ID (modifies the PBM:ProblemInterface form).

List Support Groups

List Support Groups from BMC Helix ITSM (queries the CTM:Support Group form).

Get Support Group

Get a single Support Group by its AR System Request ID (from the CTM:Support Group form).

Create Support Group

Create a Support Group in BMC Helix ITSM (posts to the CTM:Support Group form).

Update Support Group

Update an existing Support Group by AR System Request ID (modifies the CTM:Support Group form).

List Tasks

List Tasks from BMC Helix ITSM (queries the TMS:Task form).

Get Task

Get a single Task by its AR System Request ID (from the TMS:Task form).

Create Task

Create a Task in BMC Helix ITSM (posts to the TMS:Task form).

Update Task

Update an existing Task by AR System Request ID (modifies the TMS:Task form).

Delete Task

Delete a Task by AR System Request ID (removes the entry from TMS:Task).

List Work Orders

List Work Orders from BMC Helix ITSM (queries the WOI:WorkOrderInterface form).

Get Work Order

Get a single Work Order by its AR System Request ID (from the WOI:WorkOrderInterface form).

Create Work Order

Create a Work Order in BMC Helix ITSM (posts to the WOI:WorkOrderInterface\_Create create interface form).

Update Work Order

Update an existing Work Order by AR System Request ID (modifies the WOI:WorkOrderInterface form).